Lead Clinical Specialist, CRM
Abbott
Manager, Digital Programs – Customer Success
Thomson Reuters
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $99,400 - $184,600 per year
Job Level
Mid-LevelSenior
About the role
- Lead, mentor, and develop a team of digital customer success specialists or program owners
- Establish clear priorities, success metrics, and workflows
- Own scalable programs across the customer lifecycle: onboarding, adoption, expansion, renewal
- Oversee multi-channel campaigns including email and webinars
- Collaborate with cross-functional teams to align customer-facing programs
- Monitor adoption, health, and engagement metrics
Requirements
- 6+ years in Digital and Scaled Programs, Program Management or Customer Success
- At least 2+ years in a leadership or team lead role
- Experience in B2B SaaS or content/platform companies
- Strong analytical and program management skills
- Experience with customer success platforms (Gainsight, Totango, ChurnZero, Salesforce)
- Familiarity with marketing automation (HubSpot, Marketo, Eloqua) and in-app engagement tools (Pendo, WalkMe, Appcues)
- Excellent communication, leadership, and collaboration skills
- Bachelor’s degree in Business, Technology, or Communications is a plus
Benefits
- Flex My Way supportive workplace policies
- Flexible work arrangements (work from anywhere for up to 8 weeks)
- Comprehensive benefit plans including flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Flexible Spending and Health Savings Accounts
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementcustomer successanalytical skillsonboardingadoptionexpansionrenewal
Soft skills
leadershipmentoringcommunicationcollaboration
