Lead Client Success Manager – Health Systems, Life Sciences
Atropos Health
PythonSQL
Customer Success Manager
Restaurant365
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $78,800 - $118,200 per year
Job Level
Mid-LevelSenior
About the role
- Develop long-term relationships with customers leading to high retention and customer satisfaction
- Ensure customers are successful with the product following the launch date
- Manage customer the customer experience and setting expectations
- Responsible for tracking & driving customer health and Net Promoter Scores
- Create playbooks & present calls to action
- Responsible for reaching assigned targets for customer KPI’s
- Continuously improve customer experience by proposing new processes and concepts
- Participate in user groups and client facing webinars
- Handle any product or full software attrition to identify save opportunities
- Identify and pass leads to our Sales Growth team
- Other duties as assigned
Requirements
- Previous experience with R365 platform
- 3 to 5 years of experience in accounting and/or restaurants
- 5 plus years of experience in a customer facing role
- Ability to travel 10%
- Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
- Collaborative and flexible working style
- Ability to teach and coach effectively
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills
- The ability to work independently without supervision
- Strong technical aptitude with experience communicating across multiple platforms
- Previous Gainsight experience or other customer success management platform preferred
- Previous project management software experience preferred
Benefits
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
R365 platformcustomer success managementproject management softwareMicrosoft OfficeExcelWordPowerPointOutlookGainsightcustomer KPI
Soft skills
customer relationship managementcustomer experience managementcollaborationflexibilityteachingcoachingorganizationtime managementindependencecommunication
