Lead Clinical Specialist, CRM
Abbott
Product Customer Success Manager, CX
NICE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Accountable for building long-term relationships with new and existing customers
- Propose enhancements to product and/or services
- Deliver world-class customer service to NICE CXone’s customers
- Maintain a working knowledge of competitive product lines
- Identify upsell and cross-sell opportunities within the customer base
- Develop and present customized presentations to assigned clients
Requirements
- 2+ years of experience in B2B SaaS Customer Success, Account Management, or Customer Service.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints
- Demonstrated experience working independently with little to no daily supervision.
- Competency negotiating and upselling product, service offerings and renewals.
- Experience working with Salesforce or similar CRM tools
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaSAccount ManagementCustomer Servicenegotiatingupsellingrenewals
Soft skills
relationship buildingcustomer serviceindependent worktime management
