IT Manager
THOMPSON Child & Family Focus
CloudCyber SecurityJavaScriptSQLVMwareVoIP
IT Manager
THOMPSON Child & Family Focus
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityJavaScriptSQLVMwareVoIP
About the role
- Support the overall successful operations of Thompson IT services
- Server maintenance, monitoring, and upgrades
- Monitor server and network downtime and resolve major issues
- Oversight of all company software and hardware
- Ensure adequate network, endpoint, and cloud security systems are in place and functional
- Ensure adherence to all internal, mandated, and accrediting technology compliance requirements
- Visualize and present company analytics in regard to communication, technology, and cybersecurity
- Supervise positions/vendors responsible for software support and other functions (hardware setup and maintenance, resolving Helpdesk requests, communication platforms and devices, training on new technology changes, deploying and maintaining appropriate agency software)
- Employee account creation/removal, group management, and scripting
- Monitoring, upgrading, altering, and backing up company data and systems
- Build and grow high functioning technology team (1:1s, development plans, tactical meetings, professional development, accountability standards, KPIs, culture and conflict resolution)
- Provide input to, understand, and adhere to created budget
- Create alignment of customer service expectations and internal department processes and SLAs
- Carry out software and hardware initiatives for all departments (evaluating business needs, researching software purchases and upgrades, project management for implementation and migration, coordinating training efforts)
- Ensure proper asset tracking and management
- Maintain up-to-date expertise in relevant hardware, software, and infrastructure technology
- Provide input on digital data strategy for tracking key metrics, areas for improvement, digital utilization and trends
- Create strong working relationships, effective communication, transparency, and collaboration with all departments and staff
- Oversee relationships and manage contracts with vendors and service providers
- Act as a backup HIPAA Security Officer for electronic data and ensure compliance with all regulations
- Maintain and develop all custom internal processes and documentation
- Perform any and all additional tasks as assigned by IT Director
Requirements
- BA/BS degree in technology related field plus 5 years relevant experience or a BA/BS degree in computer science or related discipline and four years relevant experience
- Requires special technical knowledge of the techniques and procedures of server maintenance and configuration
- Must understand deployment, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
- Extensive knowledge of Microsoft 365 is a must
- Requires PowerShell and VMWare fluency
- SQL knowledge as a plus
- Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
- Requires in-depth understanding of HIPAA compliance, network security, and breach investigation
- Supervisory experience preferred
- Verified 5 years of work experience as a high performing individual contributor in a related field
- Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions
- Displays the capacity/coachability for future growth and development as a leader
