Manage Engine Engineer
Sentinel Technologies
CloudCyber SecuritySQLVMware
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityLinuxVMware
About the role
- Onboarding new clients, including creating policies to apply settings consistently over clients' endpoints
- Troubleshooting issues with the patching process, including installation failures
- Performing regular maintenance of systems, including patch approval and maintenance of 3rd-party patch catalogs
- Keeping up with education on new features to provide support and training to staff and clients
- Assisting other team members with tasks outside of patching as time permits
- Supporting internal staff and clients in utilizing their systems as part of the Platform Team
Requirements
- At least 5 years of experience as a Patching Analyst or in a similar role
- Strong experience supporting Linux servers and desktops
- Solid background in desktop and server support
- In-depth knowledge of Microsoft patching schedules and deployment methods
- Proficient in troubleshooting Active Directory and Group Policy issues
- Strong analytical and technical problem-solving skills using logs and research
- Excellent customer service and communication skills
- Broad understanding of IT systems, concepts, and methodologies
- Quick learner with a strong aptitude for new technologies
- Preferred: Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management
- Preferred: Microsoft/Linux Server and Workstation Operating Systems
- Preferred: Troubleshooting server software configuration issues
- Preferred: VMware vSphere & ESXi or Microsoft Hyper-V
- Preferred: Group Policy administration
- Must be available to work a US shift
- Work in-office in Cebu City, Cebu, Philippines
