About the role
- Screen potential volunteers via telephone
- Schedule consent/screening appointments for volunteers
- Use database to contact previous volunteers
- Ensure calls are answered promptly with professionalism
- Conduct demographic and medical history interviews
- Accurately record and review demographic information
- Perform administrative duties to support recruitment process
Requirements
- High school diploma or equivalent
- Previous experience in direct customer service (6 months to 1 year)
- Proficiency in Microsoft Office
- Strong written and verbal communication skills
- Excellent customer service and phone etiquette
- Organizational and time-management skills
- Ability to multitask and work independently
- Proven track record in a collaborative environment
- Comprehensive training and support for career growth
- Dynamic and inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong written communicationstrong verbal communicationexcellent customer servicephone etiquetteorganizational skillstime-management skillsability to multitaskwork independentlycollaborative environment
Certifications
high school diploma or equivalent