Field Service Technician – On Site Services
Switzerland Global Enterprise
Field Service Engineer II – LCMS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
- Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
- Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Requirements
- Associate’s degree or high school diploma/GED with 5+ years of relevant experience; bachelor’s degree in chemistry, sciences or related field is highly preferred
- 5+ years hands-on experience as a Service Engineer preferred or 3+ years’ experience working with scientific/medical equipment; e.g. Liquid Chromatography (HPLC) and Mass Spectroscopy (MS)
- Hands-on experience with analytical instrumentation- Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) systems preferred.
Benefits
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationrepairpreventative maintenancequalification of instrumentationanalyzing chemistry reportsLiquid ChromatographyHPLCMass SpectroscopyMSanalytical instrumentation
Soft skills
client-focusedcommunicationproblem resolutioncollaborationcustomer service
Certifications
Associate’s degreehigh school diplomaGEDbachelor’s degree in chemistrybachelor’s degree in sciences
