Ensure customer needs are met as the primary regional field service engineer
Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes ( Focused Ion Beam Electron Microscopes , Scanning Electron Microscopes , Transmission Electron Microscopes )
Troubleshoot and repair equipment, providing support to customers and other field service personnel
Develop positive working relationships with customers and company personnel
Submit detailed field service reports
Provide training and mentorship to customers and new field service engineers
Offer feedback to product quality and sales teams and update system documentation
Act as a subject matter expert and resource for training
Requirements
Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience
Minimum of 2+ years of experience in a related field
Analytical troubleshooting and problem-solving abilities