Customer Support Analyst
Cultura Technologies
SFDC
Sales Development Representative
Thermo Fisher Scientific
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Junior
Tech Stack
SFDCUnity
About the role
- Qualify prospects by engaging leads from inbound and outbound marketing programs.
- Use internal and external data resources to conduct research on organizations and contacts driving high quality of leads and new sales opportunities.
- Uncover needs through discovery to determine the best solutions for each account based on a customer needs analysis.
- Maintain a pipeline of leads and opportunities with a consistent, thoughtful approach to drive engagement and support business growth.
- Use Salesforce.com to accurately and efficiently track activity and update lead, account, and opportunity information, as appropriate.
- Develop a strong understanding of our products and services, and build interest by aligning customer needs with the right solutions.
- Partner with marketing teams as appropriate to improve and assist in the development of lead generating programs.
Requirements
- Bachelor’s Degree preferred or equivalent experience
- 1+ years of experience in a Sales, Demand, or Lead Generation focused role preferred.
- Experience in technology, retail or equivalent industry with high degree of complexity preferred
- Experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships preferred.
- Strong organizational skills and attention to detail.
- Outstanding communication and interpersonal skills.
- Proficiency in using CRM software, particularly Salesforce.com.
- Knowledge and experience with business software applications including MS Outlook Suite (Outlook, Word, Power Point, Excel,) and virtual communication tools required.
