Salary
💰 $130,900 - $196,300 per year
About the role
- Position Summary: Lead strategic account relationships, manage portfolio, drive revenue growth and develop new customer partnerships globally.
- This role involves generating and qualifying leads, closing agreements, and ensuring timely implementation of new business opportunities.
- The candidate will operate with a sense of ownership and accountability for annual operating plan commitments.
- Develop and maintain strategic long-term relationships with key accounts.
- Drive partner portfolio management, contract compliance, and statements of work.
- Identify potential new customers through lead generation and qualification.
- Drive progression of new opportunities through the sales funnel process.
- Lead in the negotiation process and close new and renewal business.
- Evaluate customer requests and maintain high service levels with timely responses to pricing, volume, issue resolution, and support activity.
- Schedule and coordinate quarterly business reviews, manage established performance metrics, and scorecard reports with key customer accounts and internal cross-functional team meetings.
- Assist in the preparation and delivery of business/technical/capability presentations.
- Promote new novel content and capabilities with customers through development of product positioning, value propositions, and key messaging.
- Manage customer relationships through effective communication and understanding of customer needs.
- Coordinate workshops and site visits targeting new customers.
- Analyze market trends, customer requirements, and competitive strategy, identifying opportunities for growth through product positioning and differentiation.
- Provide Voice of Customer support to BUs with market/competitive analysis and product strategy to ensure a clear and differentiated portfolio of products and services.
- Collaborate with Strategic Key Account Managers to bring to bear standard methodologies and develop strategies for reaching sales targets.
- Perform monthly sales funnel reviews.
Requirements
- B.S. degree in a Scientific Field or equivalent experience required; a scientific focus such as Biology, Chemistry, or a related field is preferred.
- Strong commercial skills with MBA or equivalent experience or professional certifications (preferred), or proven experience in sales or key account manager roles.
- Consistent track record of leading complex business-to-business relationships and developing and leading customer focused solutions.
- Strong business insight to understand key performance indicators and their drivers and evaluate the attractiveness of opportunities (IRR/return on investment/net present value).
- Over 8 years experience in IVD or related industry with deep technical, regulatory, and operational knowledge.
- Strong project management skills.
- Willingness to travel up to 20-30%, as required (and depending on location).
- Diligent, assertive self-starter who can operate effectively to meet goals and timelines in multiple assignments and who is able to adapt to change.
- Strong interpersonal skills in front of internal and external audiences, with the ability to counsel, negotiate, and formally present proposals and/or technical solutions.
- Demonstrated success in working in a global, matrixed environment with the ability to lead and influence others without direct authority.
- Advanced level skills in Microsoft Office suite (Word, Excel, PowerPoint, Visio, Project, etc.).
- Non-Negotiable Hiring Criteria: Proven track record of developing and championing customer-focused solutions.
- Strong communication skills in front of internal and external audiences, with the ability to counsel, negotiate, and formally present proposals and/or technical solutions.