Field Service Technician
Pitney Bowes
Field Service Engineer III, Electron Microscopy
Thermo Fisher Scientific
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $36 - $55 per hour
Job Level
Mid-LevelSenior
Tech Stack
ElectronUnity
About the role
- The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world.
- The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
- Territory & Travel: Ideal candidate would live in the Greater Albany, NY area where most of the 50% travel will be spent; other parts of the territory are: Vermont, New Jersey, upstate New York, and Pennsylvania.
- How you will make an impact: The purpose of Field Service Engineering function is to provide technical support and assistance to customers in the field.
- Field Service Engineers take care of installing, maintaining, fixing, and repairing equipment or systems, ensuring their efficient performance.
- They often work directly with customers to address their needs, answer questions, and resolve any issues that may arise.
- The ultimate goal is to ensure customer happiness by delivering high-quality service and growing the efficiency and availability of the products / solutions provided.
- What you will do: On-site installation of an Electron Microscope within the assigned technology platform.
- Champion and develop positive working relationships with customers, system users and company personnel.
- Complete and submit field service reports.
- Be able to perform Preventative Maintenance on assigned tools, e.g. Helios Hydra , Heilos 5 .
- Partner with colleagues to provide and sometimes receive technical mentorship needed to problem-solve systems solutions.
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation.
- Provide recommendations for various reports including identifying and isolating outstanding problems with system.
- Minimum Required Qualifications: Bachelor’s degree in electronics, physics, engineering, computer science or similar field with 5+ years of related experience or 3 years and an advanced degree or equivalent work experience.
Requirements
- Bachelor’s degree in electronics, physics, engineering, computer science or similar field with 5+ years of related experience or 3 years and an advanced degree or equivalent work experience.
- Knowledge, Skills, Abilities
- Experienced in leading complex technical issues.
- Ability to partner successfully with customers and colleagues.
- Ability to fix sophisticated systems and subsystems down to component level.
- Ability to read and interpret schematics.
- Required to read, write, and speak English fluently.
- Ability to work independently, under high demand conditions, with a proven record to make decisions with minimal direct supervision.
- Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
