Thermo Fisher Scientific

Field Service Engineer III, Electron Microscopy

Thermo Fisher Scientific

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $36 - $55 per hour

Job Level

Mid-LevelSenior

Tech Stack

ElectronUnity

About the role

  • The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world.
  • The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
  • Territory & Travel: Ideal candidate would live in the Greater Albany, NY area where most of the 50% travel will be spent; other parts of the territory are: Vermont, New Jersey, upstate New York, and Pennsylvania.
  • How you will make an impact: The purpose of Field Service Engineering function is to provide technical support and assistance to customers in the field.
  • Field Service Engineers take care of installing, maintaining, fixing, and repairing equipment or systems, ensuring their efficient performance.
  • They often work directly with customers to address their needs, answer questions, and resolve any issues that may arise.
  • The ultimate goal is to ensure customer happiness by delivering high-quality service and growing the efficiency and availability of the products / solutions provided.
  • What you will do: On-site installation of an Electron Microscope within the assigned technology platform.
  • Champion and develop positive working relationships with customers, system users and company personnel.
  • Complete and submit field service reports.
  • Be able to perform Preventative Maintenance on assigned tools, e.g. Helios Hydra , Heilos 5 .
  • Partner with colleagues to provide and sometimes receive technical mentorship needed to problem-solve systems solutions.
  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation.
  • Provide recommendations for various reports including identifying and isolating outstanding problems with system.
  • Minimum Required Qualifications: Bachelor’s degree in electronics, physics, engineering, computer science or similar field with 5+ years of related experience or 3 years and an advanced degree or equivalent work experience.

Requirements

  • Bachelor’s degree in electronics, physics, engineering, computer science or similar field with 5+ years of related experience or 3 years and an advanced degree or equivalent work experience.
  • Knowledge, Skills, Abilities
  • Experienced in leading complex technical issues.
  • Ability to partner successfully with customers and colleagues.
  • Ability to fix sophisticated systems and subsystems down to component level.
  • Ability to read and interpret schematics.
  • Required to read, write, and speak English fluently.
  • Ability to work independently, under high demand conditions, with a proven record to make decisions with minimal direct supervision.
  • Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.