Thermo Fisher Scientific

Field Service Engineer III

Thermo Fisher Scientific

full-time

Posted on:

Origin:  • 🇩🇰 Denmark

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Job Level

Mid-LevelSenior

Tech Stack

Unity

About the role

  • Schedule and perform on-site maintenance, repair and installation on Cytomat Products, Digital Science and Automation Solutions (DSAS) products, and 3rd party equipment
  • Perform on-site training relative to system service, maintenance, and basic operation
  • Keep track and maintain local spare parts inventory
  • Ensure all documentation related to in-house and on-site support activity is completed and submitted accurately and on time (Field Service Reports, Service Work Orders, Quotes)
  • Diagnose problems over the phone and/or using remote software; follow up with on-site work or dispatch third-party service providers where necessary
  • Follow up to ensure problems were resolved to the customer’s happiness
  • Actively monitor status of contract, warranty and time-and-material installed customers

Requirements

  • Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent
  • Minimum 5 years practical experience in field service or solving software and lab equipment
  • Validated experience with automation, robots, and/or device instrumentation
  • System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids
  • Multi-disciplinary technical skills; excellent with software, electrical, and mechanical systems
  • Proficient in computer use, skilled in serial communications cabling, and familiar with basic programming concepts
  • Knowledge of wiring and pneumatics (schematics, PLCs, power panels)
  • Mechanical systems knowledge (CAD drawings, fasteners)
  • Working proficiency of Momentum software features and operations is a plus
  • Excellent interpersonal communication skills; professional working proficiency in English; additional languages advantageous
  • Strong written and verbal communication skills and ability to meet targets and work independently in a quick-paced environment
  • Able to lift 40 lbs. without assistance; will work with hazardous/toxic materials