Thermo Fisher Scientific

Field Service Engineer III, MS

Thermo Fisher Scientific

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $36 - $55 per hour

Job Level

Mid-LevelSenior

Tech Stack

Unity

About the role

  • Perform on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation
  • Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
  • Show and demonstrate progression in training and certification for advanced products.
  • Other duties may be assigned.

Requirements

  • Bachelor’s degree in Chemistry, Sciences or related field preferred
  • 3+ years hands-on experience as a Service Engineer servicing Mass Spectrometry; particularly working with Inorganic Mass Spectrometry instrumentation
  • Hands-on experience with IOMS , High-Resolution MA, GIRMS or DFS instrumentation strongly preferred
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Physical Work Requirements: Must be available to travel on a daily and up to 80% overnight within territory California
  • Able to lift 40 lbs.
  • Able to stand for long periods of time
  • Able to work overtime
  • Valid Driver’s License Required, and be able to travel into DOE, DOD and National Laboratories