Provide tactical support for client-facing projects by overseeing and coordinating the receipt, log-in, and workflow management of samples and standards to support laboratory analysis
Monitor project progress for both client-facing and internal projects, ensuring timely project progress through effective communication and status updates
Manage client interactions related to sample and standard processes
Support the client relationship manager (Program Manager III or above) by providing day-to-day progress updates, managing timelines, and identifying and escalating potential risks to ensure the successful completion of projects
Provides oversight and coordination of study initiation
Understand protocol language and translates to internal systems and processes
Prepares for and facilitates internal meetings; attends external meetings
Acts as the primary coordinator for receipt and log-in of samples and standards
Manages shipment requests
Manages sample and standard workflows, including check-outs, shipping, relog and disposal activities to support laboratory analysis
Tracks project progress, within assigned client team and associated support teams, provides status updates
Initiates project set up process
Manages reagent documents for client and team, including Certificates of Analysis (CofAs) and Safety Data Sheets (SDSs)
Coordinates and tracks the completion of internal lab-based projects, including facility audits and incident reports
Manages client communication related to sample and standard processes
Supports the client relationship manager with daily progress updates to ensure project completion
Manages timelines; identifies and escalates risks as necessary
Attends internal meetings
Requirements
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0+ years) or equivalent combination of education, training, & experience
Demonstrated experience working with sample or project tracking in GMP or similarly regulated laboratory environment preferred
Excellent organizational skills with ability to adapt and adjust to changing priorities while maintaining focus, composure and productivity
Ability to manage multiple assignments with challenging/conflicting deadlines
Proficient in Microsoft suite applications (eg: Word, Excel, PowerBI, PowerPoint, Teams, Sharepoint)
Strong attention to detail and problem-solving skills
Effective written and verbal communication skills
Demonstrated experience in identification and resolution of conflicts in a professional environment
Ability to maintain a high degree of confidentiality with client information and data
Ability to attain, maintain and apply a working knowledge of applicable procedural documents
Demonstrated positive attitude, enthusiasm toward work, and the ability to work well with others
Demonstrated ability to receive and apply constructive feedback
Benefits
competitive remuneration
annual incentive plan bonus
healthcare
range of employee benefits
Applicant Tracking System Keywords
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