The Stem

Customer Success Manager

• Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies.
• Benchmarking current Omni-channel capabilities
• Formulating transformation visions
• Advising global-to-local governance models for transformation
• Defining excellence projects
• Implementing customer engagement excellence projects, including process definition, standards & guidelines
• Developing and delivering training programs
• Serving as interim staff

Digital Transformation Consultant, Customer Engagement Excellence

• Gathering, synthesizing and analyzing insights related to key customers to shape engagement approaches and strategies
• Conducting innovative primary qualitative, quantitative research and data analysis to capture deep customer insights

Customer Engagement Insight Consultant

• Develop Omni-channel customer engagement strategies
• Conduct digital landscape assessments
• Create integrated multi-channel strategies
• Develop measurement plans and integrated reports
• Analyze performance data and make recommendations
• Stay abreast of emerging digital trends

Omni-Channel Customer Engagement Strategist

Consultant

• Measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies
• Defining KPIs and metrics frameworks
• Defining performance goals and benchmarks
• Developing performance reports
• Reviewing program performance and making optimization recommendations
• Advising on and supporting the implementation of measurement tools
• Benchmarking analytics maturity
• Developing analytics visions and transformation plans
• Developing and delivering analytics training programs
• Serving as interim staff

Impact Measurement Consultant

Program Manager

• Program management consultants are responsible for supporting the execution of complex Omni-channel and Marketing Technology execution programs.
• Developing implementation schedules
• Managing complex teams of internal stakeholders and external partners
• Driving execution and integration of programs across work-streams
• Tracking and mitigating risks
• Managing change
• Providing subject matter expertise on digital campaign or marketing technology execution