The Stem

Digital Transformation Consultant, Customer Engagement Excellence

The Stem

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies.
  • Benchmarking current Omni-channel capabilities
  • Formulating transformation visions
  • Advising global-to-local governance models for transformation
  • Defining excellence projects
  • Implementing customer engagement excellence projects, including process definition, standards & guidelines
  • Developing and delivering training programs
  • Serving as interim staff

Requirements

  • Established an independent consulting practice
  • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
  • Track record of conceiving and guiding excellence programs that make a measurable impact
  • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  • Strong client consultation skills with ability to guide a strategic discussion
  • Analytical thinker with strong organizational skills
  • Strong understanding of strategic marketing process
  • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagement transformationOmni-channel capabilitiestransformation visionsexcellence projectsprocess definitionstandardsguidelinestraining programsstrategic marketing process
Soft Skills
client consultationstrategic discussion guidanceanalytical thinkingorganizational skills
Certifications
MBAadvanced degree