The Paper Store

Sales

• Deliver world class service and achieve sales goals
• Maintain merchandising standards in a fun and fast paced retail environment
• Provide customers with a unique shopping experience using the G.U.E.S.T. service approach
• Follow company guidelines when ringing up customers at the POS
• Process new products and stock shelves
• Recover sales floor and maintain store cleanliness
• Participate in training and development as required
• Prepare incoming products for display and comply with company policies

Sales Associate

Manager

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Build customer loyalty by being friendly, attentive and respectful of customers
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate desire to participate in training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

Visual Department Manager

Accounts Payable

• Be a TPS Brand Ambassador.
• Contribute to the TPS commitment of fostering a positive culture by encouraging open communication, and maintaining confidential information as required
• Manage workflow of AP staff members, monitor metrics & KPI’s for even workload
• Supervise AP inboxes and communications to ensure all are answered timely
• Identify opportunities for staff development & training
• Review and document AP processes targeting areas for continuous process improvement
• Develop procedures for efficiency and effectiveness
• Full cycle accounts payable, including three-way invoice match, GL coding, and payment preparation
• Collaborate with Buying & Ops teams to increase match rate and resolve vendor/invoice issues
• Ensure adherence to invoice authorization and T&E policies
• Handles time-sensitive payments with understanding of urgency
• Review and prepare Y/E 1099 reporting
• Support the accounting team with monthly close process and year end audit as needed
• Other Ad hoc projects and requests as needed

Accounts Payable Manager

• The Department Manager reports directly to the Store Team Leader
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Perform management functions as expected
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager

Department Manager

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

• Delivering world class service, achieving sales goals and maintaining merchandising standards
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return
• Contribute to a positive work environment with respectful behavior and honest communication
• Support all sales efforts and initiatives across all business channels
• Prepare incoming product for the sales floor

Operations

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive, and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Comply with all company policies and procedures

Department Manager – Operations, Stockroom Lead

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive, and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Sales Associate – Seasonal Day Shift

• Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment.
• Sales Associates report directly to the Store Team Leader and other members of management.
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS brand ambassador.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Consistently capture accurate and valid customer information at the POS.
• Maintain awareness of all current promotions and process them correctly at the Point of Sale.
• Enthusiastically participate in training and development as required utilizing all training resources.
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• Complete all other tasks as directed by store management in assigned time frame.
• Comply with all company policies and procedures.

Seasonal Sales Associate

• Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment.
• Sales Associates report directly to the Store Team Leader and other members of management.
• Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales.
• Enthusiastically participate in training and development as required utilizing all training resources.
• Complete all other tasks as directed by store management in assigned time frame.
• Comply with all company policies and procedures.

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Willingly assume all Store Team Leader responsibilities in their absence
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
• Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
• Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners
• Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
• Effectively manage supply, and payroll budgets on a weekly/monthly basis
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Complete all other related tasks/direction as assigned within assigned time frame
• Assist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the business
• Fill open positions within 30 days by actively networking and recruiting
• Ensure compliance to all company Policies, Procedures and expectations
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)

Assistant Team Leader – Assistant Manager

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional attire, demeanor, appearance and compliance to company dress code required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures