The Paper Store

Manager

• delivering world class service
• achieving sales goals
• maintaining visual excellence
• maintaining operational compliance in a fun and fast paced retail environment
• providing customers with a unique shopping experience
• utilizing the G.U.E.S.T. service approach
• building and inspiring high-performing teams who deliver results
• managing payroll
• training staff in all areas of the store
• executing and maintaining visual presentation standards
• holding the team accountable for upholding The Paper Store mission statement, standards, and policies
• greeting and welcoming every customer warmly and with enthusiasm
• understanding customer needs by asking open-ended questions
• explaining product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• suggesting additional items to build onto sales by utilizing effective selling techniques
• thanking the customer sincerely and inviting them to return and shop with us again
• building customer loyalty by being friendly, attentive and respectful of customers
• inspiring and motivating the team daily by delivering positive feedback and utilizing TPS recognition programs
• contributing to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• resolving conflicts, problem solve and facilitate complex conversations with honesty and respect
• effectively managing supply, and payroll budgets on a weekly/monthly basis

Assistant Team Leader – Assistant Manager

Sales

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Sales Associate

Customer Support

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional attire, demeanor, appearance and compliance to company dress code required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

Customer Experience Manager

• Delivering world class service and achieving sales goals
• Maintaining company standards in a fun and fast paced retail environment
• Building and inspiring high-performing teams who achieve sales goals
• Managing payroll within budget
• Training staff in all areas of the store
• Executing and maintaining visual presentation standards
• Maintaining operational efficiencies
• Holding the team accountable for upholding the company's mission statement, standards, and policies
• Leading and executing completion of company directives within appropriate time frames
• Ensuring all marketing and promotion signage is up to date and placed correctly
• Performing management functions as expected
• Assisting the Store Team Leader with executing strategies to drive sales
• Complying with all company policies and procedures

Department Manager

• Delivering world class service
• Achieving sales goals and maintaining company standards
• Building and inspiring high-performing teams who achieve sales goals
• Managing payroll within budget
• Training staff in all areas of the store
• Executing and maintaining visual presentation standards
• Maintaining operational efficiencies
• Holding the team accountable for upholding The Paper Store mission statement, standards, and policies
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement
• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty

• Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment
• Sales Associates report directly to the Store Team Leader and other members of management
• Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach
• KEY RESPONSIBILITIES: Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

• Delivering world class service
• Achieving sales goals and maintaining company standards
• Providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach
• Building and inspiring high-performing teams who achieve sales goals
• Managing payroll within budget
• Training staff in all areas of the store
• Executing and maintaining visual presentation standards
• Maintaining operational efficiencies
• Holding the team accountable for upholding The Paper Store mission statement, standards, and policies
• Modeling the G.U.E.S.T. service approach and consistently delivering world-class service
• Greeting and welcoming every customer warmly
• Understanding customer needs by asking open-ended questions
• Explaining product features and benefits in relation to the customers’ needs
• Suggesting additional items to build onto sales by utilizing effective selling techniques
• Thanking customers and inviting them to return
• Building customer loyalty
• Upholding a respectful work environment
• Making decisions with sound judgement
• Participating in training and development utilizing all resources available
• Cross training in all departments to support bench strength in department leadership
• Training and coaching associates on merchandising/operational tasks
• Leading and executing completion of company directives
• Developing strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintaining awareness of all current promotions
• Ensuring all marketing and promotion signage is up to date
• Performing management functions as expected
• Assisting the Store Team Leader with executing strategies to drive sales and customer loyalty
• Completing all tasks as directed by the Store Team Leader, Merchandiser or District Manager
• Complying with all company policies and procedures

Visual Department Manager

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Build customer loyalty by being friendly, attentive and respectful of customers
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate desire to participate in training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

• Delivering world class service, achieving sales goals and maintaining merchandising standards
• Providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach
• Following company guidelines when ringing up customers at the POS
• Processing new product and stocking shelves
• Recovery of the sales floor and maintaining store cleanliness
• Preparing incoming product for the sales floor and merchandising following visual guidelines
• Performing ear piercings after training and providing safe experiences
• Completing all tasks as directed by store management in assigned time frame