The Paper Store

Assistant Team Leader – Assistant Manager

The Paper Store

full-time

Posted on:

Location Type: Office

Location: New Hyde Park • New York • United States

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Salary

💰 $19 - $25 per hour

Job Level

Senior

About the role

  • delivering world class service
  • achieving sales goals
  • maintaining visual excellence
  • maintaining operational compliance in a fun and fast paced retail environment
  • providing customers with a unique shopping experience
  • utilizing the G.U.E.S.T. service approach
  • building and inspiring high-performing teams who deliver results
  • managing payroll
  • training staff in all areas of the store
  • executing and maintaining visual presentation standards
  • holding the team accountable for upholding The Paper Store mission statement, standards, and policies
  • greeting and welcoming every customer warmly and with enthusiasm
  • understanding customer needs by asking open-ended questions
  • explaining product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • suggesting additional items to build onto sales by utilizing effective selling techniques
  • thanking the customer sincerely and inviting them to return and shop with us again
  • building customer loyalty by being friendly, attentive and respectful of customers
  • inspiring and motivating the team daily by delivering positive feedback and utilizing TPS recognition programs
  • contributing to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • resolving conflicts, problem solve and facilitate complex conversations with honesty and respect
  • effectively managing supply, and payroll budgets on a weekly/monthly basis

Requirements

  • Previous experience in specialty retail management is preferred
  • Ability to adapt to and lead change
  • Ability to create a team environment through positive leadership
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Demonstrate an ability to multi task, while being attentive to customers
  • Proficient in using Microsoft Office and POS Systems
  • Ability to work autonomously while paying strong attention to detail
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time.
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Professional presentation in attire, demeanor, appearance and compliance to company dress code.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
specialty retail managementproblem solvingbudget managementsales techniquesvisual presentation standardsproduct knowledgecustomer servicestaff trainingpayroll managementconfidential information management
Soft Skills
leadershipteam buildingadaptabilitycommunicationcustomer loyaltyconflict resolutionattention to detailresourcefulnessinitiativepositive feedback