The Paper Store

Department Manager

The Paper Store

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

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About the role

  • Delivering world class service
  • Achieving sales goals and maintaining company standards
  • Building and inspiring high-performing teams who achieve sales goals
  • Managing payroll within budget
  • Training staff in all areas of the store
  • Executing and maintaining visual presentation standards
  • Maintaining operational efficiencies
  • Holding the team accountable for upholding The Paper Store mission statement, standards, and policies
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
  • Be a TPS Brand Ambassador
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Inspire and motivate the team daily by delivering positive feedback
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Demonstrate the ability to make decisions with sound judgement
  • Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
  • Lead and execute completion of company directives within appropriate time frames
  • Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
  • Maintain awareness of all current promotions and process them correctly at the POS
  • Champion new product launches by being the material expert in new product information
  • Ensure all marketing and promotion signage is up to date and placed correctly
  • Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
  • Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty

Requirements

  • Previous experience in specialty retail is preferred
  • Demonstrate an ability to multi task while being attentive to customers
  • Ability to adapt to and lead change
  • Proficient in using Microsoft Office and POS Systems
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Willingness to travel to new store openings, store remodels, etc.
Benefits
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Health insurance
  • Paid time off
  • Opportunities for training and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficePOS Systemsmerchandisingsales techniquesproduct knowledgeoperational efficienciespayroll managementvisual presentation standardscustomer serviceteam training
Soft Skills
leadershipcommunicationproblem solvingadaptabilityteam buildingcustomer loyaltydecision makingresourcefulnessattention to detailpositive feedback