Oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.
Modernizing and operating the Library’s staff and public facing endpoint environment, including Windows and macOS devices, and leading the transition to cloud-based device management.
Coach and mentor engineers on modern endpoint management practices across Windows and macOS platforms.
Partner with IT Product Management and Cybersecurity on priorities and delivery.
Define and maintain endpoint standards for provisioning, patching, configuration, security baselines, and lifecycle management.
Communicate status, risks, and outcomes to IT leadership and stakeholders.

Requirements

Bachelor’s degree and 5 years of management/supervisory experience
Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organization.
Experience transitioning or modernizing endpoint environments, including movement from legacy desktop management to modern MDM-based platforms.
Hands-on experience managing Windows and macOS endpoints at scale.
Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc.
Experience providing people leadership, including coaching, mentoring, and guiding teams through change.
Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernization.
Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders.
Demonstrated success improving operational efficiency through automation, standardization, or process improvement.
Strong communication skills, with experience presenting technical concepts to non-technical audiences.

Benefits

Be **Helpful** to patrons and colleagues
Be **Resourceful** in solving problems
Be **Curious** in all aspects of your work
Be **Welcoming** and **Inclusive**
Office setting
Lift/move equipment up to 25 lbs
Available on-call after hours and weekends
Hybrid 3-on / 2-off as workload permits
Travel to NYPL sites as needed
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

endpoint managementdesktop managementcloud-based device managementWindowsmacOSMDM-based platformsautomationstandardizationprocess improvementconfiguration management

Soft Skills

coachingmentoringpeople leadershipcommunicationcollaborationchange managementrisk managementstakeholder engagementoperational stabilityinitiative management