The Management Center

Client Services Representative

• Lead the Training Operations team, ensuring a seamless experience for all training participants
• Support clients in navigating access to public trainings and troubleshooting issues
• Own participant communication and experience of registration and logistics
• Use data to inform strategy for training registration and logistics
• Develop and retain diverse staff while maintaining a high bar for performance
• Manage the training management system (currently Arlo) and vendor relationships
• Manage overall client contract process for TMC services and products.

Vice President, Client Support