Account Manager

• You will be responsible for managing Goodlord’s accounts and driving growth through strategic upselling and retention initiatives.
• Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.
• Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.
• Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
• Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience

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