Financial Wellbeing Partnerships Lead
NOVA
Account Manager – Enterprise
Flosum
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment.
- Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions:
- Strategic Account Planning
- Account Based Sales (ABM)
- Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
- Embrace Enterprise GAP / Value / Solution Sales Methodologies
- Attain a 93% Gross Retention Rate (GRR) via Renewals
- Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
- Construct and Deliver Interactive Growth Presentations and Proposals
- Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding.
- Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
- Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
- Convey the value of our products through innovative approaches.
- Drive the adoption of novel features and enhancements, perpetuating growth.
- Conduct Quarterly Business Reviews and interactions grounded in value with clients.
- Cement customer renewals by consistently delivering unwavering value.
- Oversee the complete customer lifecycle, including escalations and touchpoints.
- Amass insights and recommendations from clients to inform product refinement.
- Exemplify thought leadership and orchestrate customer advocacy.
- Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
- Rigorously document and classify client interactions for valuable insights.
Requirements
- You’re a dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management.
- You have experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
- You’re an ambitious Sales Account Manager with a proven track record over 3+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
- You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
- You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
- You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
- You are humble, and collaborate well with other people. You thrive working within a team, and exhibit excellent communication and interpersonal skills.
- You are self-motivated, reliable, and can function effectively in a distributed team.
- Available to travel up to 25%.
- Multilingual proficiency to elevate global engagement is a distinct advantage.
- Bonus Points for:
- Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
- Expertise in Salesforce platform support, development or CyberSecurity.
- Background in project or product management.
- Experience in process design and documentation.
- Prior exposure to DevOps solutions.
Benefits
- Competitive Compensation Package Including:
- Unlimited Flex Time Off Plan + Bank Holidays
- Flexible Work Hours
- Remote Work Location
- Phone / Internet Monthly Capped Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS Customer Account ManagementAccount Based Sales (ABM)Sales AutomationEnterprise GAP Sales MethodologyValue SellingUpsellCross-SellCustomer Lifecycle ManagementProject ManagementProcess Design
Soft skills
results-drivencustomer-centrichighly organizedcuriositycontinuous learningthoughtfulnessempathycollaborationcommunicationinterpersonal skills
Certifications
Certified Sales Certifications
