Sales Development Representative – Lead, Deal & Account Management
Cognia Law
Head of Account Management
The Lettings Hub
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Develop and execute a comprehensive account management strategy aligned with the company’s Revenue and EBITDA targets.
- Lead and support a team of 15 Account Managers across our Sheffield and London offices.
- Drive customer satisfaction and loyalty by delivering exceptional value.
- Lead the adoption of innovative digital tools and technologies to enhance account management processes.
- Oversee, as a key stakeholder, the selection, implementation, and ongoing management of our CRM systems.
Requirements
- Proven track record in leading successful account management teams with demonstrable P&L impact.
- Experience managing managers, with at least two direct reports, and oversight of a team of at least 10 individuals.
- Deep understanding of customer relationship management principles and best practices.
- Experienced in a digital environment, managing large customer bases.
Benefits
- 25 days holiday (plus UK Bank Holidays), plus 1 extra day per full holiday year up to 32 days.
- Bi-weekly coaching with Sanctus for performance and mental health coaching.
- 3 months of fully-paid parental leave for all Goodlordians, regardless of gender.
- Join an energetic, sociable, and passionate group determined to make a difference. We learn from each other, value authenticity, and don’t have time for politics.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementP&L managementcustomer relationship management
Soft skills
leadershipteam managementcustomer satisfactioncustomer loyalty
