The Hartford

Customer Support

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource.
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence.
• Assigning or reassigning claim tasks or customer transactions to appropriate party.
• Creating or updating professional correspondence including appropriate documentation within claim files.
• Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands.
• Entering and/or assigning new claim losses.
• Perform other duties as assigned.
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays.
• Demonstrating accountability by accepting and applying feedback received.
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request.
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude.
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS.

Operations Support Specialist

Ecommerce

• Own the enterprise endpoint management strategy for Windows, macOS, and virtual desktop platforms, supporting large‑scale environments.
• Lead the transition from on-premises device management (Group Policy, legacy patching and software distribution) to cloud native endpoint management.
• Drive OS lifecycle management, including upgrades, platform currency, and hardware refresh strategies.
• Establish standards for device configuration, compliance, security baselines, and endpoint resilience.
• Lead GPO-to-cloud migration efforts, translating legacy policy constructs into modern, identity-driven endpoint configurations.
• Modernize patching and update strategies, shifting from traditional on-prem approaches to cloud-based servicing models.
• Partner with Identity and Security teams to ensure endpoint management aligns with Zero Trust and enterprise security principles.
• Own the observability platform for endpoint health, performance, and digital experience across physical and virtual endpoints.
• Drive proactive identification and remediation of stability, performance, and user impacting issues.
• Lead, mentor, and develop a team of endpoint and workplace engineers, fostering accountability, automation, and continuous improvement.
• Maintain a working knowledge of enterprise approved AI tools and platforms and how they apply to endpoint operations, support, and engineering workflows.

Manager – Modern Workplace, Endpoint Management, Digital Experience

AI Engineer

• Own features from concept through production release, writing and shipping high-quality code daily
• Build, test, deploy, and iterate rapidly across frontend, backend, APIs, and data layers
• Troubleshoot and resolve production issues, performance bottlenecks, and complex bugs
• Implement and maintain CI/CD pipelines, automated testing, and deployment automation
• Contribute to architectural decisions and design discussions as a practitioner, ensuring designs translate into solid implementations
• Build and ship modern frontend applications using frameworks such as React, Angular, or Vue.js with TypeScript
• Develop, deploy, and operate robust backend services using Java (Spring Boot), Node.js, Python, or .NET
• Implement and optimize RESTful APIs, GraphQL endpoints, and event-driven integrations
• Configure and manage cloud-native infrastructure (AWS or GCP)
• Build and tune data layers across relational and NoSQL databases, caching, and message queues
• Write clean, well-tested, production-ready code with a focus on maintainability and operational excellence
• Leverage AI coding assistants to dramatically accelerate development workflows
• Use AI tools for code generation, refactoring, test writing, documentation, and code review
• Design and implement RAG pipelines, prompt engineering strategies, and AI-powered features
• Influence engineering culture by evangelizing AI-augmented development practices
• Train and upskill team members on effective use of AI tools in their daily workflows
• Partner with product, design, and data science teams to identify AI-driven opportunities

Senior Full Stack AI Engineer

Account Manager

• Personal meetings and telephone contact with agents, meeting or exceeding sales objectives in growth, and a mix of business and renewal retention in assigned territories
• Creates demand and enables agents/producers to maximize the flow of desirable business to meet or exceed Hartford financial goals in the territory
• Builds and maintains strong relationships with agents/producers in an assigned territory to meet or exceed the financial objectives for that territory
• Enables agents/producers to maximize their revenue through the sale of Hartford products and services by providing tools and information that differentiates The Hartford and its overall value proposition from competitors
• Exercises discipline and focus on flow management to ensure adequate flow and acceptable business to meet agency and company growth and profit objectives
• Creates plans to prioritize and leverage agency contact and activity to ensure sustainable flow of desired business
• Builds actionable Agency Sales Plans that align with Hartford financial objectives for growth, retention, and profit.
• Maintaining sales administration responsibilities through timely reporting and expense management
• Follows disciplined sales process and ensure consistent execution of Sales Excellence principles
• Demonstrates a thorough understanding of an assigned territory, including the right number and mix of agents/producers who have the market opportunity to meet Sales Rep territorial financial objectives
• Possess a deep knowledge of industry practices, market conditions and competitor information to position the agency to maximize business development

Operations Support Specialist

Manager – Modern Workplace, Endpoint Management, Digital Experience

Senior Full Stack AI Engineer

Small Business Sales, Territory Manager