The Hanover Insurance Group

Attorney

• Independently investigates, manages and tries workers compensation cases.
• Handles a case load of California workers’ compensation cases.
• Provides direction and mentoring to others
• May assist Managing Attorney as needed in assigning cases, participating in roundtables, developing strategy, and/or evaluating staff attorneys and support staff

Lead Workers Compensation Attorney

Underwriter

• Evaluate and qualify risks by identifying exposures, hazards, and appropriate controls.
• Apply underwriting guidelines, tools, and strategies to ensure disciplined decision-making.
• Assess pricing adequacy by understanding rating methodologies and correlating pricing to exposure.
• Ask targeted questions to fully understand risks, even with limited initial information.
• Document underwriting decisions clearly and thoroughly.
• Provide precise rating instructions to support accurate quote development.
• Manage a renewal book to achieve goals related to profitability, retention, rate, and product mix.
• Leverage pipeline management and marketing practices to drive consistent results.
• Utilize financial metrics and portfolio insights to inform underwriting decisions.
• Understand and respond to market trends, competitive pressures, and regional dynamics.
• Identify opportunities to rebalance the portfolio and drive growth across business segments.
• Partner internally to optimize outcomes and expand coverage offerings.
• Proactively manage agency relationships to drive retention and uncover growth opportunities.
• Negotiate and position accounts to improve hold ratio and overall portfolio performance.
• Profile agency partners and align underwriting strategies with business goals.
• Stay informed on regulatory, market, and competitive dynamics.
• Maintain a franchise mindset, identifying cross-sell opportunities across lines of business.
• Deliver presentations and collaborate with Claims, Risk Management, and Specialty teams to enhance the value proposition.
• Utilize sales tools, systems, and best practices to drive disciplined execution.

Allied Healthcare Underwriting Specialist

Claims Specialist

• Independently manage field property claims, including those requiring outside field investigations
• Lead thorough investigations and issue appropriate documentation
• Identify and proactively pursue opportunities to transfer risk
• Maintain comprehensive and detailed claim records
• Investigate and manage suspicious claims using advanced techniques
• Coordinate with internal and external stakeholders
• Use advanced tools and analytics to identify trends and improve efficiency
• Serve as a mentor to junior adjusters

Senior Adjuster, Field Service Claims

Vice President

• The AVP of Premium Audit provides strategic leadership and operational oversight for the Premium Audit department, ensuring the accuracy, integrity, and timeliness of insurance premium audits.
• This role is accountable for developing and executing audit strategies that align with organizational goals, driving process improvements, and maintaining compliance with all regulatory and industry standards.
• The AVP will lead a high-performing team, foster a culture of accountability and continuous improvement, and collaborate closely with underwriting, finance, compliance, and other key stakeholders to optimize audit practices.
• Analyze and interpret audit results in the context of broader business and economic trends, translating insights into actionable recommendations. Communicate findings clearly and persuasively to senior leadership and key stakeholders to support informed decision-making.
• Oversee planning, execution, and review of premium audits to ensure accuracy and compliance. Monitor audit performance metrics and implement improvements as needed.
• Leverage technology to enhance audit processes and improve efficiency. Explore and implement innovative solutions to streamline audit operations.
• Partner proactively with underwriting, finance, and technology teams to build strong relationships and collaboratively solve complex challenges.

AVP Premium Audit

Data Analyst

• Analyze and evaluate marketing, CRM, campaign, and reporting data to identify trends, surface insights, and support campaign recommendations.
• Support CRM and marketing data quality efforts by correcting record errors, reviewing contact statuses, researching and merging duplicate records, validating key contact and agency/account information, and tracking recurring data quality issues for escalation.
• Support campaign data QA by validating audience counts, reviewing duplicate or incomplete records, checking required fields, and escalating data issues prior to campaign execution.
• Conducts analysis to ensure marketing programs are showing adequate returns.
• Work closely with cross-functional teams to share data insights.
• Maintain contact cleanup queues, track remediation progress, and document recurring data quality issues for review by senior marketing data and analytics resources.
• Maintain recurring program and existing marketing reporting by refreshing reports, validating outputs, confirming data accuracy, and ensuring templates, definitions, filters, and reporting processes remain current and consistent.
• Employees are expected to meet the essential functions of their role, including maintaining regular, predictable and reliable attendance and adhering to their assigned work schedules.
• Communicate effectively with internal and external stakeholders using appropriate channels, including phone, email, teams, and in person interactions as required.

Marketing Associate, Data Analyst

Salesforce Administrator

• Support our sales, underwriting, and marketing team by optimizing Salesforce Sales Cloud
• Manage day‑to‑day administration, including configuration, reporting, and user support
• Partner closely with business stakeholders to deliver practical, scalable, and impactive solutions
• Resolve user support cases including system issues, training new users, and data loading
• Create and enhance reports and dashboards to monitor key business metrics
• Execute Salesforce.com enhancement projects from design phase through delivery
• Conduct proactive data analysis and monitor data accuracy in Salesforce.com

Application Engineer

• Build highly reliable full‑stack solutions using React.js and Spring Boot.
• Build new applications, prototypes, and proof‑of‑concept solutions.
• Collaborate with cross‑functional teams including architects, business analysts, and QA engineers.
• Work on the design, coding, unit testing, deployment, and monitoring of the software you build.
• Work closely with product owners, developers, and stakeholders to ensure alignment on solution delivery.
• Translate business requirements into scalable, high‑performing systems.
• Ensure code quality through unit testing, code reviews, and adherence to best practices.
• Optimize application performance, security, and stability.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement.
• Contribute to engineering standards, best practices, and process improvements.
• Build knowledge of P&C insurance concepts, business processes, and Hanover systems.

Associate Application Engineer – HYBRID TO MA

• Independently investigates and manages cases of moderate to high exposure and complexity in civil litigation from the inception of the lawsuit until conclusion through dismissal, settlement, or trial.
• Works with adjuster and clients to resolve claims as expeditiously and effectively as possible.
• Meets with clients and claims professionals to resolve cases in the most cost effective manner
• Conducts pre-trials, mediations, arbitrations, or any other legal activity required
• May independently conduct trials
• Advises claim professionals on the evaluations of legal files
• Provides legal advice to clients and claim professionals as needed
• Negotiates settlements as directed
• Attends round table discussions re case status and trial preparedness.

Senior Trial Attorney – Litigation

Auditor

• Execute risk-based audit engagements
• Evaluate the effectiveness of internal controls
• Assess operational, financial, and regulatory risks across the organization
• Identify opportunities for process improvement
• Strengthen controls
• Support Hanover’s commitment to sound governance and risk management
• Plan all aspects of audits, including setting scope and managing resources
• Independently conduct all elements of an audit, including field work and work papers and audit report preparation
• Assist management with staff assessments
• Assist management in supervising audit teams on larger audits
• Mentor and assist in developing team members
• Communicate effectively with all levels of management
• Evaluate the design and operating effectiveness of internal controls and perform risk-based testing to identify control gaps, compliance risks, and opportunities for process improvement
• Utilize data analytics and technology-enabled audit techniques to enhance audit coverage, identify emerging risks, and support data-driven audit conclusions