Salesforce Administrator

The Hanover Insurance Group

Salesforce Administrator optimizing Salesforce for sales, underwriting, and marketing teams. Managing user support, executing enhancements, and monitoring data accuracy in a hybrid setting.

Posted 7/29/2026full-timePortland • Connecticut, Maine, Massachusetts, New Hampshire • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce.com administration, including configuration, reporting, and user support, while effectively collaborating with stakeholders to deliver impactful solutions. Proficient in data analysis and Excel for monitoring business metrics and enhancing operational efficiency.

Highest-signal resume keywords

Salesforce.com AdministrationData AnalysisExcel ProficiencyUser TrainingSalesforce.com Enhancement Projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce.comFlowsApproval ProcessesEmail AlertsCustom FieldsValidation RulesReportsDashboardsData LoaderData Manipulation

Soft Skills

CollaborationProblem SolvingCommunication

Tools & Technologies

Salesforce Sales CloudSalesforce Marketing Cloud

Industry Keywords

InsuranceSales

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Support our sales, underwriting, and marketing team by optimizing Salesforce Sales Cloud
Manage day‑to‑day administration, including configuration, reporting, and user support
Partner closely with business stakeholders to deliver practical, scalable, and impactive solutions
Resolve user support cases including system issues, training new users, and data loading
Create and enhance reports and dashboards to monitor key business metrics
Execute Salesforce.com enhancement projects from design phase through delivery
Conduct proactive data analysis and monitor data accuracy in Salesforce.com

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
1-2+ years hands on experience administering Salesforce.com to include Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, User Profiles, Reports, Dashboards, and Data Loader (or equivalent) required.
Solid Excel experience including in depth knowledge of data manipulation, formulas, and pivot tables required.
Experience with one-on-one and/or small-group trainings/presentations required.
Working knowledge of Salesforce.com Marketing Cloud highly desirable, but not required
Insurance and/or Sales experience desirable, but not required

Benefits

Comp & perks

Flexibility
Inclusivity
Opportunity to make a meaningful impact through technology and partnership