Senior Adjuster, Field Service Claims

The Hanover Insurance Group

Senior Field Property Adjuster managing moderate to complex field property claims in Michigan. Conducting investigations, evaluations, and mentoring junior adjusters for effective risk management.

Posted 7/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field property claims, including investigations and documentation, while effectively collaborating with stakeholders. Proficient in negotiation, risk transfer strategies, and utilizing advanced tools for trend analysis and efficiency improvement.

Highest-signal resume keywords

Claims ManagementField InvestigationsNegotiation SkillsClaims Systems ProficiencyRegulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim HandlingRisk Transfer StrategiesAdvanced Investigation TechniquesDocumentation SkillsStatutory KnowledgeCase Law UnderstandingThird-Party Liability Concepts

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsCollaborationMentoring

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAnalytics Tools

Industry Keywords

Public Safety AgenciesLocal GeographyAdjusting Experience

About the role

Key responsibilities & impact

Independently manage field property claims, including those requiring outside field investigations
Lead thorough investigations and issue appropriate documentation
Identify and proactively pursue opportunities to transfer risk
Maintain comprehensive and detailed claim records
Investigate and manage suspicious claims using advanced techniques
Coordinate with internal and external stakeholders
Use advanced tools and analytics to identify trends and improve efficiency
Serve as a mentor to junior adjusters

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Strong knowledge of local geography, regulations, and public safety agencies
Skilled in negotiation and developing strategies to influence outcomes
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts
Communicates clearly and effectively in both verbal and written formats
Highly organized with the ability to manage complex workflows
Demonstrates strong time management and desk management skills
Ability to collaborate with internal and external experts
Ability to quickly assess customer concerns and anticipate questions
Skilled in using claims systems and Microsoft Office Suite

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements