The Growth Partner

Operations

• Manage the full end-to-end chargeback and dispute process
• Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
• Interface with banks, card networks, and payment processors
• Track ratios, thresholds, risk flags, and dispute performance metrics
• Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
• Oversee refund flows, refund routing, and refund governance
• Identify root causes of disputes and refund triggers
• Implement controls to reduce dispute volume and revenue leakage
• Build structured workflows for refunds and escalations
• Operate across platforms including: Stripe, PayPal, WAP, Payment gateways and processors
• Manage dispute dashboards, transaction tracing, and risk signals
• Maintain visibility across payment pipelines and settlement flows
• Build SOPs for refunds, disputes, and chargeback handling
• Standardise workflows
• Design prevention frameworks
• Implement scalable operational structures
• Shift from reactive processing → proactive risk management
• Identify systemic risk patterns
• Reduce dispute ratios
• Improve transaction approval quality
• Strengthen platform trust and financial integrity
• Implement prevention strategies, not just remediation

FinOps Operations Specialist

QA Automation Engineer

• **Workflow Engineering (Core Responsibility)**
• - Build, optimize, and maintain **n8n workflows** for automation across sales, operations, onboarding, and internal processes
• - Debug, refactor, and scale workflows for reliability and performance
• - Write and maintain **JavaScript / Code nodes** within n8n
• - Ensure workflows are production-ready, documented, and reusable
• **Client-Facing Technical Enablement**
• - Run **daily technical drop-in sessions** with clients (live troubleshooting, guidance, and implementation support)
• - Join client calls to:
• - Understand automation needs
• - Translate business logic into workflows
• - Explain how systems work in clear, non-jargon language
• - Provide calm, structured support to less-technical founders and operators
• **Systems & Integrations**
• - Integrate n8n with tools such as:
• - CRMs, Airtable, Google Sheets
• - APIs (internal and third-party)
• - Webhooks, databases, and SaaS tools
• - Design workflows that handle:
• - Data ingestion
• - Enrichment
• - Syncing between platforms
• - Trigger-based and scheduled automations
• **Collaboration & Continuous Improvement**
• - Work closely with consultants, delivery leads, and operations teams
• - Identify recurring client issues and convert them into **scalable workflow solutions**
• - Improve documentation, templates, and standard workflows
• - Proactively suggest improvements to systems and client experience

FinOps Operations Specialist

n8n Automation Engineer – Client Facing Role