The Growth Partner

Customer Success Manager

• Manage the day-to-day execution of the Customer Success department
• Build and enforce clear operating rhythms for a remote-first team
• Stay on top of team members constantly and ensure tasks move forward
• Own onboarding process quality and implementation
• Enforce SOPs, scripts, QA standards, and escalation rules
• Track execution against backlog items and make sure projects actually get finished
• Identify blockers, weak performers, process drift, and communication breakdowns early
• Improve visibility across team activity, issues, and accountability
• Run performance management for Customer Success and onboarding team members
• Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels
• Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent
• Create a culture of truth, speed, ownership, and directness

Director of Customer Success Operations

Executive Assistant

• **The Role**
• We are looking for a **Marketing Technical Virtual Assistant** who bridges the gap between creative marketing and technical execution. This isn't a traditional admin role; we need someone who is technically capable, obsessed with automation, and not afraid to get their hands dirty with AI and basic code.
• You will be responsible for building the "under-the-hood" systems that power our marketing—from complex automations and high-converting funnels to AI-driven data reporting. You’ll work closely with our lead technical team to ensure every campaign runs like clockwork. This is a **full-time, remote position (40-50 hours/week)** where you’ll receive dedicated support to grow your technical stack.

Technical Virtual Assistant

Growth Marketing

• Lead High-Impact Drop-In Sessions
• Host live Zoom sessions where multiple founders join for tactical, real-time guidance
• Rapidly assess ad performance, funnel conversion, and outbound alignment
• Keep sessions structured, decisive, and revenue-focused
• Ensure every client leaves with clear next steps tied to measurable growth
• Act as a Principal Advisor to Founders
• Advise on offer, niche, positioning, and go-to-market strategy
• Help founders commit to one primary acquisition channel (paid or outbound)
• Challenge assumptions using performance data (CAC, CPL, SQL quality)
• Balance directness with trust, clients feel guided, not sold to
• Paid Ads & Performance Strategy Leadership
• Audit live ad accounts (Meta / Google / LinkedIn)
• Diagnose targeting, creative, funnel, and conversion leaks
• Explain trade-offs clearly: scale vs efficiency, speed vs brand, volume vs quality
• Align acquisition strategy with realistic revenue timelines
• Translate Strategy Into 90-Day Execution
• Anchor each client to a clear 30–90 day roadmap tied to revenue targets
• Convert strategy into weekly execution priorities
• Set explicit boundaries on what the client owns vs what the platform/team delivers
• Reinforce accountability without micromanagement
• Multi-Client Context Switching & Internal Alignment
• Confidently manage multiple clients within a single session
• Capture decisions, blockers, and commitments cleanly
• Hand off clear notes to internal teams to reduce friction
• Act as a signal amplifier between clients and delivery teams

Client Growth Advisor – Manager, Ads

Sales

• Review and amend **Terms of Business, service agreements, and commercial contracts**.
• Redline prospect-requested changes while protecting company interests.
• Ensure contract terms remain commercially viable while accommodating reasonable client requests.
• Work closely with the **sales team** to support contract queries during deal cycles.
• Provide guidance on acceptable amendments and escalation points.
• Maintain consistency in contract language and approved clauses.
• Handle approximately **5–10 contract reviews per day**, often involving recurring amendment requests.
• Build a library of **pre-approved responses and clause alternatives** to speed up negotiations.
• Ensure all agreements align with company policies and commercial risk guidelines.
• Track contract changes and maintain documentation for internal records.

Director of Customer Success Operations

Technical Virtual Assistant

Client Growth Advisor – Manager, Ads

Commercial Contracts Manager – Sales