Client Onboarding Specialist

The Growth Partner

Client Onboarding Specialist at AI Acquisition supporting customer success through onboarding and relationship management. Ownership of customer journey from paid sign-up to renewal.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

**The Role**
You are the bridge between a customer signing and a customer succeeding.
This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.
If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

Requirements

What you’ll need

**What We're Looking For**
*Experience*
- 2–4 years in a client-facing Sales or SDR role — people who have closed or prospected and are ready to move into a delivery and relationship-focused seat are strongly preferred
- Experience working directly with US or UK customers — comfortable with the communication style and expectations of these markets
- Background in online education, SaaS, coaching, agency, or info-product environments is a strong plus
- Familiarity with CRM or CS tools (HubSpot, Pipedrive, or similar)
*Profile*
- Polished, professional communicator — written and verbal English at a native or near-native level
- Commercial enough to understand what customers paid for and why it matters
- Empathetic enough to manage relationships without being passive
- Detail-oriented and reliable — customers notice when follow-through slips
- Looking to move from a Sales-heavy role into something more relationship and outcome-focused

Benefits

Comp & perks

**Compensation & Setup**
- Independent Contractor Agreement
- Competitive Base salary, geography-adjusted
- Fully remote, async-first with US and UK overlap
- Direct line to senior onboarding leadership
- Growth track into broader CS or ops scope as the product line scales

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyReliabilityCommercial Awareness