Client Onboarding Specialist

The Growth Partner

Client Onboarding Specialist at AI Acquisition supporting customer success through onboarding and relationship management. Ownership of customer journey from paid sign-up to renewal.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and execution skills, focusing on customer onboarding and success in a SaaS or online education environment. Proficient in communication with US and UK customers, ensuring a polished and professional approach throughout the customer journey.

Highest-signal resume keywords

Client-Facing ExperienceSaaS BackgroundCRM Tools FamiliarityProfessional CommunicationDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyReliabilityCommercial Awareness

Tools & Technologies

HubSpotPipedrive

Industry Keywords

Online EducationCoachingAgencyInfo-Product

About the role

Key responsibilities & impact

**The Role**
You are the bridge between a customer signing and a customer succeeding.
This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.
If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

Requirements

What you’ll need

**What We're Looking For**
*Experience*
- 2–4 years in a client-facing Sales or SDR role — people who have closed or prospected and are ready to move into a delivery and relationship-focused seat are strongly preferred
- Experience working directly with US or UK customers — comfortable with the communication style and expectations of these markets
- Background in online education, SaaS, coaching, agency, or info-product environments is a strong plus
- Familiarity with CRM or CS tools (HubSpot, Pipedrive, or similar)
*Profile*
- Polished, professional communicator — written and verbal English at a native or near-native level
- Commercial enough to understand what customers paid for and why it matters
- Empathetic enough to manage relationships without being passive
- Detail-oriented and reliable — customers notice when follow-through slips
- Looking to move from a Sales-heavy role into something more relationship and outcome-focused

Benefits

Comp & perks

**Compensation & Setup**
- Independent Contractor Agreement
- Competitive Base salary, geography-adjusted
- Fully remote, async-first with US and UK overlap
- Direct line to senior onboarding leadership
- Growth track into broader CS or ops scope as the product line scales