The Green Technology Group, LLC

Systems Administrator

The Green Technology Group, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Support IT projects from inception to completion, including planning, preparation, coordination, and execution
  • Travel to support on-site installation of network hardware, conduct testing, adjust configurations, produce heat maps, complete surveys, and update documentation
  • Answer incoming customer support calls, triage and resolve issues, and record actions
  • Troubleshoot associated hardware/software remotely and on-site
  • Create, track, and resolve service desk action items
  • Maintain the security and stability of the network solutions
  • Actively participate in internal and external project meetings to review status and implement changes
  • Produce detailed technical project documentation, meeting materials, analysis, graphics, benchmark information, and reports
  • Create and maintain network documentation, hardware inventories, status reports, KPIs and metrics data
  • Communicate with clients, senior management, and team members
  • Participate in proposal response preparation and review cycles as needed
  • Pro-actively identify and communicate system, schedule, and budget risks
  • Other duties as assigned

Requirements

  • 3-5 years in operations and maintenance of systems and networks
  • 3-5 years of experience with installing, monitoring, and maintaining wireless networks
  • Bachelor’s degree (or equal experience)
  • Ability to obtain and maintain at minimum public trust government clearance; Ability to pass a U.S. federal government background security check
  • Legal authorization to work in the U.S.
  • Ability to travel nationwide up to 25% per year
  • Strong computer and organization skills
  • Proficient in technical aspects of wireless network installation and maintenance
  • Ability to rapidly prioritize competing requirements
  • Ability to understand and simplify customer requirements
  • Ability to communicate end user feedback to technical and design leads
  • Strong verbal and written communication skills
  • Proven knowledge of industry standards
  • Certifications preferred: CCNA; CCNE; MSFT Engineer; CompTIA+; CISSP; or similar
  • Knowledge of DoD and/or Veteran environment
  • Government Policies and Procedures related to IT implementation (NIST 800-171)
  • Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment
  • Strategic thinker with a drive to get all types of work done and a high attention to detail
  • Customer service experience with a strong problem-solving approach