The Green Technology Group, LLC

Administration

• Provide Tier III/IV support of the VA EMCS environment for enterprise messaging and collaboration services
• Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve incidents
• Resolve National EMCS Tier III/IV tickets and apply Exchange administrator skills to address enterprise-wide issues
• Administer Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Azure RMS
• Perform account AD domain moves, password resets, shared mailbox management, and PowerShell-driven administrative tasks
• Monitor and maintain network and EMCS infrastructure performance; report on system status
• Manage trouble tickets from creation to resolution and coordinate with service desk and stakeholders
• Troubleshoot email and collaboration issues for Executive level users and provide high-quality customer service
• Work as part of a team supporting approximately 300,000 VA customers across all 50 States and Puerto Rico

Microsoft 365 Administrator