Customer Service Representative
TP
Help Desk Support Spec
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois, South Carolina
Visit company websiteSalary
💰 $17 - $31 per hour
Job Level
JuniorMid-Level
About the role
- The Help Desk Associate (Level 1) role is an integral part of our growing team.
- We provide fast and useful technical assistance on computer systems; answer queries on basic technical issues and explain solutions.
- Must be customer-oriented and patient to deal with difficult customers; communicate effectively to understand the problem and explain its solution.
- Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
- Assisting with the implementation of IT strategy
- Assist with company expansion and network infrastructure
- Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
- Working with vendors to manage network infrastructure
- Deploying hardware for new employees
- Keep accurate inventory of all IT related equipment
- Other duties as assigned
Requirements
- Phenomenal customer service skills
- Ability to communicate clearly
- Flexible and positive attitude
- Passion for technology and using it to solve problems
- High level of organization, reliability, and independence
- Orientation toward detail
- Demonstrated PC skills (MS Office, Google docs)
- Ability to research emerging technologies and make recommendations that benefit our business
- Past professional experience in a fast-paced environment
- Presentation skills (ability to train new hires on basic usage / setup when starting)
- Help desk experience
- Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
- US work authorization
