The Fix Group Inc.

Internal Customer Support Coordinator

The Fix Group Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $20 - $25 per hour

Job Level

Entry Level

About the role

  • Who we are: We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
  • An Internal Customer Support Coordinator primarily works behind the scenes to ensure smooth business operations and the success of the coaching program. They assist and support employees, teams, and departments by helping with internal tools, systems, and processes. Their role focuses on facilitating the efficient delivery of coaching services to auto shop owners, providing support for the coaching team and business operations, rather than interacting with external customers.

Requirements

  • Experience with Google Workspace is preferred but not required.
  • Ability to problem-solve and think outside the box.
  • Ability to multi-task and prioritize requests from various departments.
  • You're a true team player who collaborates effectively and isn't afraid of a little good-natured banter. We believe a strong team enjoys the work and each other's company.
  • Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.
  • Strong organization and time management skills, capable of being meticulously detail-oriented while also adapting seamlessly to changing priorities.
  • Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.
  • You listen patiently and empathetically, but let gossip fall on deaf ears. (And definitely don’t let it leave your lips!)
  • Ability to go with the flow as things change fast and often. You keep a cool head when things shift and adpat quicker than a chameleon on a plaid shirt.
  • Someone with a “go getter” attitude that allows actions to speak louder than words.