Senior Customer Support Specialist – Haz Waste
Republic Services
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $31 per hour
Job Level
Senior
Tech Stack
Swift
About the role
- The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services.
- As the escalation point of contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally.
- Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
- Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction.
- Establishes effective communication pathways to handle customer inquiries.
- Collaborates with appropriate teams to ensure swift resolution of customer concerns.
- Coordinates office services, such as data entry, clerical work, records control, creating forms, and preparing reports.
- Investigates billing discrepancies, processes adjustments, and manages invoicing and collections.
- Provides quotes, schedules, and organizes trucking for efficient waste transportation logistics.
Requirements
- 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
- Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
- Knowledge of accounting processes.
- Ability to identify trends and data patterns.
- Ability to work within a team environment and handle multiple assignments simultaneously.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
- Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicewaste treatmentwaste disposalbilling processesdata entrytroubleshootinginvoicinglogistics coordinationtrend analysisdocumentation interpretation
Soft skills
communicationmentoringteamworkactive listeningproblem-solvingcustomer satisfactiontime managementorganizational skillsprofessionalismmultitasking