The Fix Group Inc.

Account Executive

• Fill seats & secure hosts: Sell technician seats for ATG road classes and workshops and prospect, pitch, and sign host shops for open dates and target markets
• Create bundled offers for MSOs and shop groups (multi-seat and multi-date deals)
• Own your territory & pipeline: Build targeted call lists (shops, MSOs, distributors, parts stores, vendor partners)
• Run a proactive outreach cadence: calls, email, text, LinkedIn, and local visits
• Maintain accurate pipeline stages, notes, and forecasts in our CRM
• Partner with Marketing & Events: Coordinate geofenced and email campaigns, request localized creatives, and work with events team on room capacities, layout, AV, books, and logistics
• Close, confirm, and keep them coming back: Price, quote, and close seats and hosting agreements; drive show-up rate, re-book rate, and referrals; collect testimonials and case studies
• Travel to support market development and events (25-50%)

Mobile Training Sales Representative

Customer Support

• Directly communicates with customers via phone, email, live chat, or social media.
• Methodically work to resolve client complaints, concerns, and technical issues, providing effective solutions or escalating them to the appropriate internal teams when necessary.
• Maintain in-depth product/service knowledge to provide accurate support and troubleshooting.
• Actively gather client feedback to identify areas for improvement and enhance customer experience.
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Guide new auto shop owners through onboarding: introduce resources, set expectations, outline coaching benefits.
• Address client queries about curriculum, scheduling, and platform technicalities; provide troubleshooting and escalate content issues.
• Maintain regular check-ins to monitor progress, gather feedback, and ensure coaching effectiveness.
• Provide resources (guides, templates, webinars) to help clients implement coaching lessons.
• Coordinate and support workshops/events: share information, register clients, assist on-site or online to ensure smooth customer experience.
• Monitor client progress and milestones; report struggling clients to internal team.
• Collect customer satisfaction feedback and recommend improvements to coaching offerings.

Customer Support Coordinator, External

• Who we are: We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
• An Internal Customer Support Coordinator primarily works behind the scenes to ensure smooth business operations and the success of the coaching program. They assist and support employees, teams, and departments by helping with internal tools, systems, and processes. Their role focuses on facilitating the efficient delivery of coaching services to auto shop owners, providing support for the coaching team and business operations, rather than interacting with external customers.

Internal Customer Support Coordinator

• Who we are: We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
• An External Customer Support Coordinator directly interacts with auto shop owners (clients) who are receiving coaching services, focusing on providing support, troubleshooting issues, and ensuring customer satisfaction. Their role centers around ensuring that clients have the best possible experience throughout the coaching program by handling support inquiries, resolving problems, and delivering a positive customer experience for those utilizing the company's products or services.