The Community Solution Education System

Operations

• Support the development and implementation of modified or new programs from conception to launch
• Provide advice and assistance to the colleges, as well as TCSES personnel, on the requirements of and process for program implementation and approval
• Develop project plans that facilitate monitoring and tracking program implementation for each institution
• Key coordination of all Programs that are newly developed and any maintenance or changes to colleges’ programs – Works closely across the specific college along with all areas of TCSES (Marketing, Admissions, IT, Financial Aid, Student Accounts, Student Academic Support, etc.) to implement new programs
• Ensures that programs are compliant with their Accreditors
• Ensures that colleges are following their academic catalogues in setting up or changing programs/courses, etc. Communicates these standards across TCSES
• Review internal program modification requests to identify the regulatory impact and institutional requirements, and provide guidance to the college academic leadership.
• Maintain working knowledge of regulatory requirements and standards for program development
• Assist in the tracking and management of catalog review, changes, and publication of the College’s catalogues.
• Understand the technology used to implement all new and modified programs.
• Understand the implications involved with business processes and complexities
• Effectively work across teams to successfully integrate New Colleges joining TCSES
• Perform other related duties as assigned.

Associate Director, Academic Operations

Human Resources

• Key Responsibilities: Recruitment & Onboarding; Manage full-cycle recruitment including job posting, sourcing, screening, interviewing, background checks, and offers. Partner with hiring managers to build strong candidate pipelines and a positive candidate experience. Coordinate and facilitate onboarding processes to ensure a smooth transition for new hires.
• Employee Relations & Compliance: Provide day-to-day support on employee relations issues including coaching, performance concerns, and conflict resolution. Conduct thorough and impartial workplace investigations and document findings in alignment with company policy. Maintain up-to-date knowledge of employment laws and support policy interpretation and compliance across the organization. Support involuntary terminations and ensure legal and compassionate offboarding processes. Manage LOA aspects in collaboration with vendor and employee support needs.
• HR Operations & Systems: Maintain accurate and confidential employee records within the HRIS (Workday preferred). Collaborate with payroll to ensure timely and accurate processing of employee information. Assist in benefits administration and resolve related employee inquiries. Manage employee verifications, tuition reimbursements, and other transactional HR activities.
• Projects & Process Improvement: Lead and support HR initiatives and projects including change management efforts. Independently research HR best practices, laws, and operational needs to inform decisions. Identify and recommend improvements to SOPs and HR workflows to enhance efficiency and employee experience. Analyze HR data and generate reports that drive strategic recommendations. Bridge HR best practices with departmental operations by aligning people strategies to functional goals and identifying HR solutions that support team effectiveness and community outcomes.
• Learning, Engagement & Culture: Coordinate employee programs such as internships, onboarding, and training through LMS and live facilitation. Support organizational events and internal initiatives that build culture and engagement.

Associate Director, Academic Operations

Human Resources Generalist