The Community Solution Education System

Operations

• Analyze existing business processes and recommend opportunities for improvement.
• Develop and implement automated workflows using Microsoft Power Automate.
• Collaborate with departments across the university to understand operational challenges and propose practical, technology-enabled solutions.
• Assist in documenting and standardizing business processes.
• Provide training and support to staff on new tools and automated workflows.
• Monitor, report, and evaluate the impact of implemented solutions and recommend further enhancements.

Operations Analyst Intern

Director

• Provides strategic leadership and operational oversight for the Office of Student Accounts
• Directs and mentors a team of student accounts advisors
• Develops and implements departmental processes and procedures
• Ensures compliance with institutional, federal, and state regulations
• Collaborates with Registrar's Office, Academic Advising, and Title IV Financial Aid Administration to support student success
• Leads staff training and development efforts
• Co-manages day-to-day operations of the Student Accounts Office
• Oversees assessment and posting of tuition and fees
• Conducts weekly quality assurance reviews of Title IV credit balances
• Develops engagement strategies to guide students toward financing plans
• Analyzes billing hold trends and partners with college teams for retention strategies
• Monitors past-due student accounts and oversees advisor outreach
• Develops targeted student communications
• Supervises and evaluates team performance
• Leads new hire onboarding and training
• Serves as the primary escalation resource for complex student inquiries
• Compiles and distributes monthly KPI reports

Associate Director – Student Accounts

Events

• Collaborate with relevant stakeholders to initiate, plan, and execute academic projects
• Develop project plans, timelines, and budgets
• Monitor project progress and make adjustments as necessary to ensure on-time delivery
• Coordinate resources, including personnel and materials, to support project goals
• Plan and oversee the University Learning Experience, academic retreats, symposia, and workshops
• Manage all aspects of conference logistics, including venue selection, registration, catering, and audiovisual needs
• Collaborate with faculty and staff to create conference programs and schedules
• Develop and manage budgets for projects and conferences
• Monitor expenses, track revenue, and prepare financial reports
• Seek funding opportunities and grants to support academic initiatives
• Identify and select vendors, contractors, and service providers
• Negotiate contracts and agreements
• Cultivate relationships with internal and external stakeholders
• Collect feedback and evaluations from participants to assess the success of projects and conferences
• Conduct After Activity Reviews for use in future planning
• Prepare comprehensive post-event reports for university leadership

Academic Project and Conference Manager

Community Manager

• Support department goals by contributing to projects that align with organizational strategy.
• Conduct research, gather data, and synthesize findings to inform decision-making.
• Assist in the creation of reports, presentations, process documentation, and communication.
• Identify opportunities for process improvement and propose practical, data-informed solutions.
• Represent the organization’s values of equity, inclusion, and student-centered service in all interactions.
• Engage proactively with colleagues, ask thoughtful questions, and take initiative in your learning.

Community Solution Intern

Financial Planning and Analysis

• Advise incoming and current students on financial aid resources, eligibility, and options
• Collect and review documentation required to verify financial aid eligibility
• Package and revise financial aid awards for new and continuing students
• Track, process, and maintain financial aid documents in the student information system
• Prepare and distribute financial aid award letters
• Serve as a primary point of contact for students with financial aid questions
• Present financial aid information at student events, workshops, and financial literacy sessions
• Support financial aid-related campus events during peak periods
• Stay current on financial aid regulations by attending trainings and workshops
• Collaborate with The Community Solution Education System Financial Aid Director and staff
• Provide exceptional customer service and timely responses to student inquiries
• Perform other duties as assigned

Financial Aid Advisor

• Advise incoming and current students on financial aid resources, eligibility, and options
• Collect and review documentation required to verify financial aid eligibility
• Package and revise financial aid awards for new and continuing students
• Track, process, and maintain financial aid documents in the student information system
• Prepare and distribute financial aid award letters
• Serve as a primary point of contact for students with financial aid questions
• Present financial aid information at student events, workshops, and financial literacy sessions
• Support financial aid–related campus events during peak periods
• Stay current on financial aid regulations by attending trainings and workshops
• Collaborate with The Community Solution Education System Financial Aid Director and staff
• Provide exceptional customer service and timely responses to student inquiries

• Manage practice areas including but not limited to new student orientation, student events including white coat, commencement, and match week, and student activities and organizations in partnership with IllinoisCOM and university personnel
• Collaborate with university and IllinoisCOM partners to design, implement, evaluate, and maintain engaging and effective student activities, programs, and events that meet the unique needs of medical students
• Liaison with external community partners to develop rich, relevant co-curricular opportunities for medical students
• Support the Chicago School Student Association’s initiatives and facilitate engagement between medical students and students in other colleges across the university
• Advise and guide medical student organizations that promote student engagement, leadership, and professional development
• Create a culture of student well-being by promoting wellness education and providing appropriate, timely physical and mental health programs, resources, and services
• Collaborate with IllinoisCOM and university partners to design and offer student events focused on overall student well-being that meet the unique needs of osteopathic medical students
• Plan, execute, evaluate, and refine relevant, high-impact wellness programs and events focused on holistic medical student well-being
• Coordinate all logistics for wellness-related activities, including communication, scheduling, marketing, facilitation, and follow-up
• Analyze the medical student lifecycle from pre-matriculation to graduation and identify opportunities to optimize students’ holistic success through co-curricular engagement
• Participate in the development and implementation of assessment tools that measure the utilization and effectiveness of events and services and report on outcomes
• Liaise with university and IllinoisCOM partners to foster effective communication, collaboration, and support, ensuring the successful implementation of department initiatives and enhancing the overall student experience
• Serve on IllinoisCOM committees and work groups, as assigned
• Support IllinoisCOM student engagement in university-wide programs
• Support the maintenance of online content for all assigned functions on the student website, employee intranet, The Chicago School website, and other digital platforms
• Supervise student employees as needed
• Perform other duties as assigned

Operations Analyst Intern

Associate Director – Student Accounts

Academic Project and Conference Manager

Community Solution Intern

Financial Aid Advisor

Financial Aid Advisor

Assistant Director, Student Life and Events