Provide proactive and responsive L2/L3 support for executives and their assistants—Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line‑of‑business apps.
Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
Conduct pre‑flight checks, live monitoring, and post‑event debriefs; prepare contingency plans.
Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN).
Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, and file collaboration.
Maintain VIP runbooks, device inventories, and support playbooks; document root causes and preventive actions.
Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Requirements

7+ years in end‑user support with 3–5+ years dedicated to executive/VIP support in a mid‑to‑large organization
Windows 10/11 and macOS administration; iOS/Android proficiency
Microsoft 365, Intune MDM, Teams/Zoom, Exchange Online, SharePoint/OneDrive
Conferencing/AV systems (Teams Rooms, Zoom Rooms, Poly/Logitech, Crestron), and room scheduling panels
Networking fundamentals (Wi‑Fi, VPN), printers/scanners, and hardware peripherals
Security Practices: MFA, conditional access, device encryption (BitLocker/FileVault), endpoint protection, secure file sharing, phishing mitigation, privileged access workflows
Executive presence, discretion, excellent communication, calm under pressure, customer‑centric mindset, and meticulous attention to detail.

Benefits

Competitive compensation
401(k) retirement plans with employer match
Medical, dental, and vision benefits for employees and their dependents
Commuter benefits
PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
Tuition assistance program
Two “work from anywhere” weeks per year
Summer Fridays
Collaborative working spaces
Service days to support our communities
Employee development and engagement events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

L2 supportL3 supportWindows 10macOSiOSAndroidMicrosoft 365Intune MDMExchange Onlinedevice encryption

Soft Skills

executive presencediscretionexcellent communicationcalm under pressurecustomer-centric mindsetmeticulous attention to detail