Inventory Analyst
Driven Brands Inc.
ERPOracle
Customer Logistics and Supply Chain Specialist
The Coca-Cola Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,200 - $74,100 per year
Job Level
Junior
About the role
- The Advisor, Customer Logistics and Supply Chain Specialist role is a customer-facing position that is responsible for providing dedicated support for our Retail, Bottler, Foodservice Distributor, or McDonald’s Customers and Business partners by processing orders and inquiries within the OTC Supply Chain organization
- Single point of contact for our customers across Business units (Minute Maid, Food Service)
- Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)
- Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
- Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving business needs
- Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
- Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
- Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
- Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners
- Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations
- Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources
- Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations
- Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives
Requirements
- College degree preferred
- 1 or more years of experience preferred
- Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
- Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
- Must have a strong sense of urgency and be empowered to make timely and informed decisions
- Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
- Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus
- Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
- Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
- Ability to understand overall Company objectives and manage competing project and tasks
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position
- Annual Incentive Reference Value Percentage: 7.5
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementanalytical skillsproblem solvingstrategic thinkingcustomer servicerelationship managementattention to detailtimely decision makingprocess improvementproject management
Soft skills
effective communicationbusiness writingcollaborative relationshipssense of urgencyindependent workinfluencing skillsadaptabilitycustomer satisfactionteam collaborationconflict resolution
