The Cigna Group

Customer Support

• Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service.
• Coordinate and document system access requests, collaborating with Legal and internal teams as needed.
• Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets.
• Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans.
• Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects.
• Prepare and deliver ad hoc reports to support customer meetings and presentations.
• Maintain and update internal documentation and wiki pages to reflect current processes and best practices.
• Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate.
• Adapt support approaches to meet the unique needs of different account management groups.
• Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently.
• Leverage training resources to continuously build platform knowledge and identify development opportunities.
• Capture customer feedback to surface actionable insights that support product and service improvements.
• Model Verity Solutions’ values through positive, professional interactions with internal and external partners.

Customer Support Specialist – Pharmacy Team

Manager

• Develops and implements sales strategies for targeted key accounts in a plan, a territory, or a specified geographic area.
• Obtain new accounts through direct or brokerage channels for sales.
• Meet or exceed annual business plan as measured by new firms, revenue, membership and profitability objectives.
• Maintain prescribed weekly activity levels.
• Manage the sales process for Medical, Dental, Pharmacy, Behavioral products.
• Review and respond to RFP's, manage internal strategy and present quotations.
• Manage database of prospects and assigned producers.

Senior New Business Manager

Account Executive

• Serve as the strategic lead for a complex, large public sector account
• Own the renewal strategy and drive long-term account plans aligned to client goals and organizational objectives
• Build strategic relationships and adapt messaging to influence decision-makers
• Navigate high-stakes negotiations and provide timely insights that guide both client and internal decisions
• Manage complex accounts to drive results and meet sales and retention targets
• Guide cross-functional collaboration to align priorities and deliver client value
• Lead long-term client relationships with a deep understanding of goals, priorities, and internal dynamics
• Serve as the primary advisor, build trust through tailored, outcome-focused solutions
• Communicate clearly and adaptably across clients, consultants, and internal stakeholders
• Quickly assess complex or ambiguous situations to identify root causes, evaluate risks, and develop forward-thinking solutions

Senior Account Executive

• Own end-to-end delivery of assigned strategic technology initiatives, ensuring outcomes align with business priorities, value realization, and release commitments.
• Partner closely with Technical Product Owners, Business Product Owners, domain leaders, and vendors to define scope, milestones, dependencies, and delivery plans.
• Apply project and agile delivery practices to plan, track, and report progress, risks, and performance metrics across multiple complex initiatives.
• Proactively identify risks, issues, and resource constraints, escalating with clear mitigation and contingency plans to keep leadership informed and engaged.
• Facilitate effective cross-functional collaboration across engineering, pharmacy operations, testing, training, and support teams to enable smooth implementation and adoption.
• Develop and maintain detailed project plans, schedules, and status reporting, presenting progress and insights to IT and business stakeholders.
• Ensure adherence to delivery governance, documentation standards, and continuous improvement practices.
• Serve as a trusted advisor and change agent, helping teams navigate priorities, adapt to change, and deliver measurable results.

Technology Delivery Manager

Product Manager

• Serve as the Technical Product Owner for PBM Coverage Review products, acting as the single point of contact for requirement clarification and prioritization across Software Engineering teams.
• Own and maintain product roadmaps that align business value, technical feasibility, and strategic priorities.
• Lead weekly backlog refinement sessions with Engineers, Subject Matter Experts, and QA partners to ensure user stories are well‑defined, prioritized, and ready for development.
• Facilitate and actively participate in all Scrum ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives.
• Collaborate with business users and cross‑functional partners to understand end‑to‑end workflows, articulate clear requirements, and define measurable outcomes.
• Translate epics and features into actionable user stories with clear acceptance criteria, enabling predictable and high‑quality delivery.
• Support Product Increment (PI) Planning by estimating and forecasting work for upcoming quarters and aligning commitments across teams.
• Monitor progress against PI and sprint commitments, proactively addressing risks, dependencies, and scope changes.
• Contribute thought leadership by continuously improving product processes, agile practices, and team collaboration.

Agile Product Management Advisor

Engineer

• Help modernize and strengthen pharmacy operations by leading end-to-end process improvement initiatives that drive efficiency, quality, and scalability.
• Partner across pharmacy operations, technology, and external suppliers to design, improve, and institutionalize processes that support strategic pharmacy programs.
• Lead end-to-end process mapping and process engineering initiatives aligned to pharmacy operating effectiveness standards.
• Partner with operational and functional leaders to identify performance gaps, prioritize improvement opportunities, and maintain an actionable process improvement roadmap.
• Analyze current-state workflows to identify root causes of performance issues and design future-state processes that improve efficiency, quality, and scalability.
• Facilitate cross-functional working sessions to align stakeholders on process design, risks, dependencies, and implementation plans.
• Serve as a change agent by driving stakeholder understanding, adoption, and sustainment of new processes and tools.
• Apply consulting and analytical skills to influence decisions, resolve complex problems, and recommend data-driven solutions.
• Collaborate with pharmacy leadership, IT delivery teams, and external partners to support process impacts for new and emerging programs.
• Maintain clear, well-documented process artifacts and communicate updates through effective written and verbal presentations.
• Manage multiple priorities in a fast-paced, ambiguous environment while maintaining accountability for outcomes.

Pharmacy Process Engineer

Financial Planning and Analysis

• Lead strategic planning projects and provide expert guidance to align initiatives with organizational goals
• Conduct research and analysis to evaluate market opportunities and inform strategic decisions
• Translate strategic priorities into actionable plans and oversee execution to achieve milestones and deliverables
• Monitor progress, identify risks, and implement corrective actions to keep projects on track
• Prepare and deliver presentations to senior leadership, providing insights and recommendations
• Stay ahead of industry trends and competitive dynamics to inform strategic direction
• Collaborate across teams to ensure alignment and drive synergies across the organization

Strategic Planning Advisor

IT Support

• Publish a business-aligned target-state architecture and 3–5 year roadmap for Digital, Marketing, and CCM capabilities
• Define architectures that reduce fragmentation, promote reuse of platforms and patterns
• Establish pragmatic architecture guardrails, principles, and decision records
• Ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements
• Act as a unifying architectural leader across Digital, Marketing, CCM, Data, Privacy, and Security teams
• Develop 3–5 year roadmaps that guide investment decisions, modernization sequencing, and platform evolution tied to measurable business outcomes
• Architect end-to-end member journeys across print, email, SMS, portals, and mobile experiences
• Provide architectural leadership for high-volume, regulated communications

Enterprise Architecture – Architecture Principal, Customer Communications

Database Administrator

• Oversee day‑to‑day database operations, including performance, availability, security, and data integrity.
• Manage database utilities, capacity planning, backups, and recovery across environments.
• Partner with application, infrastructure, and business teams to support database needs and resolve issues.
• Monitor project timelines and costs for database‑related initiatives within the assigned area.
• Provide consultation and guidance to database users and stakeholders.
• Prepare operational metrics, status updates, and progress reports.
• Identify opportunities for process improvement and increased efficiency within database operations.

Database Administration Manager

Consultant

• The primary function of the Senior Advisor is to develop business development strategies and drive product growth results through Evernorth’s most important consultant firms and their key practices.
• This person will proactively and assertively build relationships with key consultants nationally across the health services consulting landscape.
• Building and promoting strong relationships in the consulting community to accelerate new product penetration for prioritized products.
• Delivering the “voice of the market” into key Evernorth stakeholder groups and sharing valuable insights on consultant preferred solutions while monitoring consultant competitive landscape in health services
• Educating internal teams by providing national and regional evaluation of consultant firm health & benefits and health management consulting structures
• Regularly updating and engaging with executive senior leaders across Evernorth, Express Scripts, Cigna, and affiliated organizations providing actionable insights on health services consultant market dynamics
• Prospecting and Relationship Development, Presentation Development and Delivery to consultant firms in conjunction with several internal partner teams as appropriate including but not limited to: New Sales, Account Management, Evernorth product and innovation teams, Evernorth Sales Enablement & Operations, Marketing and communications.

Senior Consultant Strategy – Evernorth Health Services

Account Manager

• Provide senior leadership for specialty pharmacy health plan and payer account portfolios
• Oversee managers and/or senior-level Account Managers
• Serve as an executive escalation point for complex payer relationships
• Lead, mentor, and develop Account Management leaders and high-performing individual contributors
• Own oversight of portfolio-level performance including service metrics, claims trends, financial impacts, and risk exposure
• Shape and execute account management strategies aligned to enterprise priorities and payer dynamics

Senior Account Management Manager

General Counsel

• Provide legal support to the Sales and Account Management organization and other internal business partners supporting PBM clients (Finance, Audit, etc.)
• Negotiate complex legal documents, including PBM client agreements, non-disclosure agreements, and data protection agreements directly with external clients, including employer groups, coalitions and consultants
• Collaborate strategically with internal business partners to advise on new business offerings, identify legal or regulatory challenges and present effective solutions
• Effectively matrix with senior-level attorneys and critical business partners, including Compliance, Privacy, Information Technology, operations and Corporate/Business Development
• Manage outside counsel on discrete matters as may be required
• Work with Legal, Compliance and business clients in developing, implementing, and coordinating contracting and governance strategies
• Proactively identify contracting risks for business partners

Counsel – Health Law

• Own and create client invoices in accordance with contractual payment terms; track corresponding accruals and revenue recognition
• Lead month‑end revenue and expense reconciliation in partnership with Finance, utilizing standard financial reporting outputs
• Develop and maintain the annual revenue and expense budget; lead quarterly forecasting cycles and updates
• Conduct simple to moderate financial analysis and reporting to support business performance and decision‑making
• Using independent judgment and discretion, identify trends, variances, and key financial risks or opportunities related to revenue generation and provide recommendations for course correction
• Prepare financial reporting packages and recommend improvements to financial visibility and business reporting practices
• Leverage deep financial knowledge and professional expertise to advise functional and business leaders
• Support additional initiatives and ad hoc analyses as needed to enable business objectives
• Perform other tasks as needed in support of the business
• Drive continuous improvement by streamlining processes and identifying efficiency opportunities across finance and operations workflows

Senior Business Finance Advisor

Full-stack Engineer

• Design, build, and evolve scalable full‑stack software solutions that support reporting, workflow automation, analytics, and predictive capabilities.
• Lead technical design and contribute to architecture decisions for distributed, data‑intensive systems.
• Partner with product and business stakeholders to translate complex requirements into clear, effective technical solutions.
• Own delivery outcomes by estimating work, sequencing initiatives, identifying risks, and driving execution to completion.
• Apply modern development practices and AI‑assisted tools to improve code quality, developer efficiency, and system performance.
• Collaborate closely with engineering, QA, and operations partners to deliver reliable, production‑ready software.
• Ensure secure and resilient deployments through monitoring, observability, and performance optimization.
• Continuously improve engineering standards, processes, and patterns to raise the overall quality and maturity of the platform.
• Mentor and support fellow engineers through design reviews, code reviews, and knowledge sharing.
• Stay current with emerging technologies and industry trends, applying new ideas where they add value.
• Protect sensitive and proprietary data while supporting compliance requirements, including HIPAA.

Senior Software Development Engineer

Client Partner

• Serve as the primary RCM and claims subject matter expert for assigned accounts, acting as a client- and payor-facing liaison, as well as an internal partner conduit.
• Lead and support discussions with clients and payors regarding claims performance, denial trends, reimbursement issues, and process improvements.
• Translate complex RCM, billing, and claims workflows into clear, non-technical language for clients, payors, and internal stakeholders.
• Build trusted relationships with client and payor counterparts by demonstrating expertise, accountability, and proactive communication.
• Monitor claims performance, open items, denial trends, aging, and reimbursement risks across assigned accounts.
• Proactively identify, flag, and escalate risks, issues, or systemic gaps impacting claims outcomes or client satisfaction.
• Partner with RCM, Operational, and technical teams to drive root cause analysis, mitigation strategies, and corrective action plans.
• Partner with Account Management to track issues through resolution, ensuring visibility, ownership, and timely follow-up.
• Act as a key liaison between Account Management, CSE, RCM, Ops, Product, and Implementation/PSO teams.
• Support Implementation/PSO teams during onboarding, go-lives, and transitions by advising on readiness and risk mitigation.
• Ensure client feedback and payor insights are looped back to internal teams to improve processes and outcomes.
• Advocate for the client internally while balancing operational realities and best practices.
• Contribute to account planning by identifying claims related risks, optimization opportunities, and performance improvement initiatives.
• Support renewal and growth/expansion by providing data-driven insights and RCM expertise.
• Participate in the development of process and procedure improvements.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities to develop process improvements and implement solutions for clients.
• Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.