Manager, PS Service Delivery
8x8
Cloud
Business Analytics Advisor – Adoption Issue Manager
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Connecticut, Montana, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 - $160,000 per year
Job Level
SeniorLead
About the role
- Own and manage issues from identification through resolution in partnership with Adoption Experience Managers.
- Maintain real-time visibility into issue status and trends via dashboards, trackers, and scorecards.
- Ensure structured intake and triage through the Adoption Issue Management intake process.
- Prioritize issues based on root cause analysis, business impact, and value drivers.
- Facilitate joint prioritization across Technology, Program, and Operations to ensure high-value issues are addressed first.
- Influence cross-functional teams to accelerate defect fixes and enhancements.
- Enable rapid iteration by surfacing actionable insights and coordinating timely responses.
- Develop scorecards and dashboards that tell the story of issue resolution progress.
- Communicate risks, impacts, and resolution status to leadership and stakeholders.
- Collaborate with Delivery, Program, Operations, Adoption Intelligence, and Adoption Design teams.
- Act as a strategic connector between simulation findings, insights, and operational execution.
- Surface trends and systemic breakdowns to inform future enhancements.
- Challenge assumptions and validate value propositions through end-to-end testing.
Requirements
- Bachelor’s degree or higher strongly preferred or equivalent work experience required
- 8+ years of experience deriving insights from large data sets in a business environment highly preferred
- 7+ years of experience improving business processes highly preferred
- Strong analytical and problem-solving skills required
- Excellent oral, presentation, and written communication skills required
- Strong organizational skills with ability to manage multiple priorities required
- Self-directed and collaborative team player preferred
- Proficient in Microsoft Office Suite including: Strong PowerPoint presentation skills with ability to influence through storytelling highly preferred
- Excel with pivot tables and VLOOKUPs highly preferred
- Experience with Jira highly preferred
- Knowledge of Medicare and/or Commercial Network, Contract and Demographic provider data elements preferred
- Experience working in CPF or HCPM systems preferred
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisroot cause analysisbusiness process improvementend-to-end testingdashboard developmentscorecard developmentExcelpivot tablesVLOOKUP
Soft skills
analytical skillsproblem-solving skillsoral communicationpresentation skillswritten communicationorganizational skillscollaborationinfluenceself-directed
