Manager, PS Service Delivery
8x8
Cloud
Senior Manager, Workforce Strategy
DoorDash
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $143,400 - $210,900 per year
Job Level
Senior
Tech Stack
Erlang
About the role
- Own SLA outcomes end-to-end, ensuring performance is stable, predictable, and balanced with efficiency.
- Roll up your sleeves to troubleshoot staffing gaps, occupancy balance, shrinkage, and other levers that directly impact SLA performance.
- Drive accountability through capacity and supply planning, providing the network with clear signals on what can be achieved.
- Anticipate risks before they hit, spotting where deviations could occur and putting proactive measures in place.
- Translate business priorities into workforce action, guiding cross-functional partners through the options and trade-offs available.
- Lead strategic initiatives that impact all lines of business, from holiday readiness to plan audits and supply optimization.
- Be a master of your inputs and data, ensuring the information behind your plans and recommendations is accurate and transparent.
- Act as a trusted partner to Audience Experience, Finance, Recruiting, and Vendor Ops to keep supply aligned with demand and outcomes accountable.
- Develop and lead a high-performing team, providing mentorship, career development, and clear accountability while building a culture of excellence.
Requirements
- 8+ years of experience in workforce management, capacity planning, or operations leadership in a complex, high-growth environment
- fluent in WFM fundamentals like capacity planning, erlang models, shrinkage, and occupancy
- analytical rigor and business acumen
- experience leading teams or large-scale initiatives
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave in compliance with applicable laws
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workforce managementcapacity planningerlang modelsshrinkageoccupancy
Soft skills
analytical rigorbusiness acumenmentorshipteam leadershipcross-functional collaboration
