Subject Matter Expert Manager, Latin America
Dataminr
Manager, PS Service Delivery
8x8
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,125 - $166,875 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage resources, performance, and talent development for Solution Delivery Consultants
- Responsible for recruiting new Solution Delivery Consultants
- Provide general management and administration of the technical team
- Develop and implement a comprehensive training strategy to mentor, coach, and improve the team's consulting skills
- Create and maintain a mechanism for tracking all bugs, feature requests, and technical issues across the team's workload
- Manage technical escalations for the consultant team, driving resolutions and directly engaging with customers
- Assist in validating New Product Introduction (NPI) requirements to ensure technical management approves NPI releases
- Collaborate with Project Managers to ensure projects are delivered on time
- Identify and share technical industry-wide trends as needed
- Support the technical management of co-delivery vendors and channel partners
- Manage technical and delivery processes
- Responsible for the internal delivery tool strategy
- Maintain strong relationships with all departments throughout the global Professional Services organization
Requirements
- 5-7 years of experience in the Unified Communication or Contact Center space; Cloud experience preferred
- BS degree or equivalent work experience
- 1-3 years of experience in a leadership or management role
- Proven ability to provide technical leadership and guidance
- Experience working with cross-functional teams to innovate within Service organizations
- Experience in a customer-facing role
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Experience in developing and mentoring technical teams
- Willingness to work in a dynamic and fast-paced environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Opportunities for bonuses and/or stock
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Unified CommunicationContact CenterCloud experienceTechnical leadershipConsulting skillsBug trackingFeature requests managementTechnical issue resolutionNew Product Introduction (NPI)Delivery processes management
Soft skills
Talent developmentRecruitingCoachingOrganizational skillsTime managementVerbal communicationWritten communicationCross-functional collaborationCustomer-facing experienceDynamic work adaptability
Certifications
BS degree
