Vice President of Field Operations – Luxury
Hyatt
Operations Advisor
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $80,600 - $134,300 per year
Job Level
JuniorMid-Level
About the role
- Providing operational management of work requests to drive satisfactory results for the Client Service Team (CST), Client Experience leadership, Sales and clients.
- Managing assigned service and operational deliverables, including analysis, capture of client intent, project management, and management of complex client operational initiatives.
- Independently determining direction for resolution of any service or escalated issue.
- Participating on cross-functional teams to identify opportunities to address global client issues and leading special projects as assigned.
- Sharing best practices and knowledge of the business with peers to improve service levels.
Requirements
- High School Diploma required
- Bachelor's degree preferred
- 2 plus years of professional experience required
- Experience in healthcare or PBM industry preferred
- Strong focus on quality, effective communication, and customer service preferred
- Demonstrated ability managing projects utilizing proven project management processes preferred
- Ability to work and build partnerships cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency preferred
- Ability to handle analysis from issue identification to solution delivery preferred
- Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines preferred
- Client facing experience preferred
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementanalysisissue resolution
Soft skills
effective communicationcustomer servicepartnership buildinginitiativeability to work under pressuretime management
Certifications
High School DiplomaBachelor's degree
