Supervisor, Closing Operations
Doma
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,900 - $89,100 per year
Job Level
JuniorMid-Level
About the role
- Directly supervises a team of individual contributor associates.
- Performs duties related to people management (timecard approvals, performance management, etc).
- Oversees day-to-day workflows, supports with file-level interventions; and provides individual support on files.
- Monitors the queues and assesses for any risks, stepping in to cover any anticipated gaps or failures in workflow.
- Executes operational improvements quickly and efficiently based on performance metrics.
- Provides consistent production-level updates to Senior Supervisor and Manager.
- Supports with file-level escalations and provides updates to appropriate leadership.
- Accountable for the achievement of performance goals for their direct reports.
- Conducts regular 1:1s with their direct reports.
- Provides coaching and individualized support to team members.
- Is a critical stakeholder in recruiting and hiring top level talent; works closely with the recruiting team to provide a seamless candidate experience that represents the values of the company.
- Fosters a team experience that manifests the company's cultural values.
- Is a voice and advocate for the company culture; strives to create a great place to work for all employees.
Requirements
- 2-5 years experience within national escrow closing functions
- 1+ years experience in a management role
- Mastery of a title production system – Resware preferred
- Excellent phone, email, and face-to-face communication skills
- Excellent teamwork skills; works well with all colleagues across multiple areas of the business
- Data-driven experience interpreting performance dashboards
- Experience executing operational improvements based on performance metrics
- Comfort with continuous professional development; possesses a growth mindset
- Demonstrated ability to uphold company core values
Benefits
- Medical/dental/vision insurance
- 401(k)
- Generous vacation time
- Paid bonding leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
title production systemReswareperformance metricsdata interpretationoperational improvements
Soft skills
people managementcoachingcommunicationteamworkgrowth mindset