Junior Accountant – Order to Cash, Credit Control
DFDS
Customer Service Representative, French Speaker
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: 🇰🇪 Kenya
Visit company websiteJob Level
Junior
About the role
- Deliver administrative and basic customer service for insurance claims and policies
- Receive and respond to requests by mail, telephone, or in person from policy holders, providers, clients, and brokers
- Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, card status, envoy registration/navigation, policy benefits, certificates of insurance, claims status
- Perform research to respond to inquiries and interpret policy provisions to determine effective responses
- Mail or route claim forms and supporting documentation to various units for final processing
- Independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity
- Escalate or seek assistance for complex customer service issues as needed
Requirements
- Must have a diploma or bachelor’s degree certificate
- Excellent English written and oral communication skills
- French written and oral skill is a must
- Exceptional organizational and time-management focus
- 1+ years of customer service experience analyzing and solving customer problems required
- Call center experience a plus
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Intermediate proficiency in Microsoft Office suite; high level capacity to multitask independently and on a computer
- Knowledge of medical terminology a plus
- Willingness to work 24 x 7 rotation shifts, 5 days a week, split shifts and public holidays
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingresearchpolicy interpretationmedical terminologymultitaskingcall center experienceadministrative skillsclaims processingeligibility analysis
Soft skills
communication skillsorganizational skillstime managementindependenceteamworkgrievance handlingcomplaint resolutionadaptabilitycustomer inquiry responseescalation management
Certifications
diplomabachelor's degree
