Medvantx

Customer Service Associate

Medvantx

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Place and receive calls and faxes to patients and doctor’s offices for prescription refills
  • Provide information and education on mail order pharmacy benefits
  • Respond to patient questions and inquiries in a timely manner
  • Document each call taken or placed
  • Ensure HIPAA compliance and confidentiality

Requirements

  • 1+ year customer service experience
  • 1+ year computer experience
  • Knowledge of HIPAA laws and medical privacy
  • Ability to handle both inbound and outbound calls and refills
  • Strong communication and time-management skills
  • Demonstrates professionalism and discretion with internal and external customers