Senior Manager, Medicare Sales
Humana
Middle Market Client Experience Consultant
The Cigna Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services.
- Execute and coordinate activities in support of client operational, health & wellness and service needs.
- Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value.
- Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives.
- Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues.
- Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives).
- Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations.
- Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition; may require broad organizational collaboration, influence, and escalation.
Requirements
- Bachelor’s degree preferred.
- Experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
- Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
- Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
- Salesforce & Knowledge Xchange experience preferred.
- Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
- Strong oral and written communication skills required.
- Strong presentation skills required.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
- If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license.
- Must reside in local market and ability to commute to local Cigna office.
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
