Customer Service Representative
The Cigna Group
Clinical Account Executive – Market Coalitions
The Cigna Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Prepare and present clinical strategies tailored to client needs, with a focus on formulary design, clinical program performance, and solution adoption opportunities.
- Lead implementation and upsell of clinical programs and formulary strategies through consultative engagements, including client presentations, quarterly/annual reviews, modeling/report reviews and rebate performance alignment.
- Lead clinical client Strategic Planning and Review Consultation (SPARC) meetings to support client retention, satisfaction, and upselling targets.
- Evaluate product and program performance and drive solution adoption through clinical modeling, reporting, and strategic reviews.
- Serve as the primary clinical contact for assigned clients, responding to inquiries, supporting implementation, and providing education on new products and solutions.
- Maintain strong relationships with assigned clients to ensure alignment of goals and identification of new opportunities.
- Collaborate with finance and internal teams and share client feedback and insights with internal teams to inform product development and enhancement opportunities.
- Share best practices with peers, stay informed on clinical developments and market trends, and contribute to internal process improvements that enhance clinical delivery.
Requirements
- Current U.S. Pharmacist license required; 3+ years of licensure preferred.
- 2+ years of client-facing experience preferred.
- Self-starter who thrives in a fast-paced, dynamic environment, independently managing competing demands and consistently delivering with focus and agility.
- Strong organizational and time management skills, with the ability to manage multiple client accounts and competing priorities.
- Excellent verbal and written communication skills, with the ability to simplify and convey clinical concepts to non-clinical audiences.
- Proficiency in Microsoft Office tools and adaptability in learning internal analytics and reporting systems.
- Demonstrated adaptability and problem-solving skills in dynamic client discussions, using a consultative approach to uncover and address needs.
- Willingness to travel up to 15% to support client meetings and business priorities.
- If working at home occasionally or permanently, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
