Regional Health Center Operations Director

The Cigna Group

full-time

Posted on: 8/30/2025

Location: Florida • 🇺🇸 United States

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💰 $111,500 - $185,900 per year

Lead

About the role

Reporting to the Head of Center Operations and Client Services
Accountability for P&L and KPI’s for assigned Employer Evernorth Workplace Care Health Centers
Oversee clinical and office staff; manage day-to-day operations, patient services, and client services
Ensure compliance with contract terms, CPOM prohibitions, and regulatory requirements
Monitor revenue and operating expenses; manage budget and forecasts
Develop departmental budgets and 5-year forecasts; identify opportunities to enhance relationships and services
Partner with EWC Clinical, HR, and Legal; liaise with Account Managers
Support sales and finalist meetings; represent Evernorth Workplace Care capabilities
Lead recruiting and retention strategies; mentor staff
Ensure high-quality patient/employee experiences and continuous improvement
Travel as needed within region (40-50% typical)

Clinical/Healthcare professional with 5 or more years of Healthcare Management experience preferred
Bachelor’s Degree required; MBA or MPH a plus
At least 3 or more years of experience managing diverse employee groups, including clinical professionals
Management experience in healthcare delivery is a must, with experience managing health care clinics and/or practices in a retail or private setting
Experience managing in a profit and loss business environment
Experience working in a matrix organization with strength in organizational agility and resourcefulness and bias for action and driving solutions
Strong project management skills
Strong experience in Client services/client-facing roles with strong presentation and communication skills
Ability to travel as needed to customer sites, often with limited notice; Travel for operational site visits estimated at 40%-50% within the assigned region
Strong preference for this person to reside in Florida / Southeastern state
Bonus points for : Entrepreneurial/innovation mindset
Experience with Corporate Wellness / Clinics / EWC Health Center model
Passion for health improvement and customer-centric focus